Responsibilities

Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Ensure location is adequately stocked, prepped and staffed for daily operation, working with direct reports to fill as necessary. Oversees direct location operational duties ensuring quick service, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled. Supports build of daily prep and items lists, delegating to employees as necessary. Actively helps to support operation and fill holes as necessary to ensure smooth service. Assigns associates to duties, coaching through projects daily tasks and guest interaction. Actively and efficiently responds to guest feedback. Familiar with intermediate food and beverage knowledge, including but not limited to serve-safe food temperatures, FIFO product rotation, safe food handling, food storage and labeling, safe alcohol service, sanitation and overall area cleanliness. Maintains general organizational upkeep of each outlets storage areas/back dock spaces within designated zone.
Responsible for daily check-ins with outlets, ensuring that information given to them via preshift meetings each morning is being communicated to team members across their zone. Ability to limit and control waste through maintaining proper prep levels and daily tracking of waste through provided waste logs.
Maintains consistency with all product and serves product based on the standards set by the operations and culinary team.
Ability to create and communicate a plan for the next day regarding staffing, prep, and to-do lists with direct reports. Implements proper merchandising of product as set by the Operations team.
Monitors and controls production of all product in your zone (including but not limited to popcorn, kettle corn, cotton candy, mustard cups, bottled beverages and other carts items) as specific to your assigned zone. Supports oversight of personnel duties, including but not limited to: Training new employees and issuing performance reviews. Actively coaching the employee on performance with oversight from operations manager. Oversees break and rest break management for employees. Inspects equipment and performs routine maintenance and cleaning as necessary. Assists team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary. Remains knowledgeable of and supervises in accordance with all applicable local, state and federal laws.

Job Requirements

Strong interpersonal and communication skills, including the ability to articulate to our General Manager and personnel. Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships with other branch managers. Exceptional problem solving/decision making skills combined with the ability to be organized. Demonstrates multi-tasking, detail, analytical, planning and leadership skills. Demonstrates the ability to remain flexible in a fast-paced environment. Ideal candidate is a team player, personable, professional, upbeat and energetic, takes initiative, uses tact and diplomacy.

Previous Experience

1-2 years quick service management and/or operations supervisory experience preferred. All education backgrounds eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

Compensation and Benefits

Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education Employee Assistance Program