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MO-SSM Health Cardinal Glennon Children's Hospital

Worker Type:

Regular

Job Summary:

Provides hands-on EHR and clinical application support in a hospital or clinic environment. Provides data collection and on-site technical/system support. Assists users with troubleshooting and system navigation. Implements and evaluates clinical systems and services. Supports the market and all service lines within a region/ministry.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Provides hands-on EHR and clinical application support in a hospital or clinic environment.

• Assists with promotion and adoption of clinical technologies that advance efficient practice and achieve desired outcomes.

• Communicates clearly, openly and efficiently to insure correct use of the EHR and timely resolution of day-today issues including support of downtime processes.

• Provides effective and efficient onsite or phone support to operation users, working days, evenings, and nights as needed.

• Uses independent judgment daily to identify, prioritize and report issues to the TSC, leadership and the Epic EHR team.

• Builds collaborative relationships by rounding and attending local meetings as requests.

• Participates in and supports new department/clinic/hospital installations.

• Collects data, information and knowledge in a systemic and on-going process, such as a needs assessment to refine an issue or problem.

• Analyzes workflow to examine current practice, and the potential impact of a technology solution on that workflow.

• Travels within organization as needed to provide onsite support.

• Works in a constant state of alertness and safe manner.

• Performs other duties as assigned.

EDUCATION

• Graduate of accredited nursing program

EXPERIENCE

• Two years' clinical work experience.

• Two years’ experience in use or support of Epic or other Electronic Medical Record (EMR) system.

CERTIFICATIONS

• Registered Nurse (RN) - State of Work Location or Compact Multi-State License

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

• Frequent keyboard use/data entry.

• Occasional bending, stooping, kneeling, squatting, twisting and gripping.

• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

State of Work Location: Illinois

• Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR)

State of Work Location: Missouri

• Registered Nurse (RN) Issued by Compact State

• Or

• Registered Nurse (RN) - Missouri Division of Professional Registration

State of Work Location: Oklahoma

• Registered Nurse (RN) Issued by Compact State

• Or

• Registered Nurse (RN) - Oklahoma Board of Nursing (OBN)

State of Work Location: Wisconsin

• Registered Nurse (RN) Issued by Compact State

• Or

• Registered Nurse (RN) - Wisconsin Department of Safety and Professional Services

Licenses / Certifications:

Registered Nurse (RN) - State of Work Location or Compact Multi-State License

Work Shift:

Day Shift (United States of America)

Job Type:

Employee

Department:

8039000009 Chief Information Officer

Scheduled Weekly Hours:

40

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status , or any other characteristic protected by applicable law. Click here to learn more. (https://www.ssmhealth.com/privacy-notices-terms-of-use/non-discrimination?_ga=2.205881493.704955970.1667719643-240470506.1667719643)