P osition Overview:

The Account Manager will interact with the Account Management team and be a valuable addition to our Portable Department by identifying and satisfying our client’s needs. The role of the Account Manager is to manage and execute the turn-key process both internally and externally.

Responsibilities:

• Oversee and approve incoming portable and tabletop orders

• Create and organize paperwork needed to fulfill orders

• Coordinate freight and show service estimates as needed

• Manage graphic needs based on client supplied artwork

• Generate freight arrangements/return shipping packets via Fed Ex/UPS/DHL

• Collaborate with multiple departments to ensure proper order fulfillment

• Maintain, track and manage portable inventory and information through Sparkslink/ExhibitForce

• Direct client communication and status updates as required

• Coordinate and order on-site show service requirements

• Coordinate installation and dismantling labor when applicable

• Create setup binders for onsite parties and/or client

• Track return shipments utilizing timelines

• Manage and submit all final on-site show service orders, labor and add-on invoices

• Coordinate and complete final invoicing to client based on final scope to include tracking of client PO#s

• Review and manage Sparkslink/ExhibitForce website maintenance and updates

• Support client needs and provide exceptional customer service

• Collaborate closely with cross-functional teams and vendors

• Other duties as assigned

Qualifications:

• Bachelors degree or equivalent experience

• Minimum 1-2 years’ experience in Trade Show industry

• Show services capability & knowledge

• Proficient in Microsoft Office, especially Excel. And Google Suite

• Ability to anticipate problems and pro-actively determine solutions

• Ability to work flexible hours under extreme pressure and deadlines

• Ability to manage numerous projects simultaneously and prioritize needs to meet competing deadlines with accuracy

• Ability to assume responsibility for completion of projects in the absence of direct supervision

• Strong attention to detail, a positive attitude, and a team player

• Ability to operate within a fast-paced environment

• Excellent written, verbal and interpersonal communication skills

Company Overview:

Sparks is a live + digital brand experience agency. We specialize in creating connection–-real human connection–-onsite, online or anywhere. Through a mix of sound strategy, breakthrough creative and flawless execution, we create memorable trade show exhibits, live and virtual events, brand activations, retail stores, corporate environments and other immersive experiences that deepen relationships, inspire action, and build trust--and we do it all over the world.

We operate an open and inclusive culture where all recognize, respect, appreciate and encourage individuality regardless of race, gender, age, religion, culture, ideology, economic status, disability or sexual orientation. We believe that everyone at all levels of our organization is accountable for building this culture and we are challenging ourselves daily to seek and build diversity and equality in any way that we can–and we welcome your ideas to do so.

Think you’ve got what it takes to hang with us?

We’ve built our reputation on creating awesome experiences for our clients, but equally important is the experience we create for our people. Yes, we work hard. But we also make it a point to have fun. And we find our people work that much harder when work doesn’t feel so much like, well, work. If you share our mindset, we should chat.

We’ve always got our eyes peeled for smart, hungry people who think that what we do isn’t so much a job as it is a way of life. And while any company can supply stuff like benefits (and, of course we do too!) our greatest benefit comes from the amazing people you’ll interact with daily, who will challenge and push you to think harder, be more creative and love what you do.

Sparks, a Freeman company, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training