Referral Coordinator

Salem, MA (http://maps.google.com/maps?q=27+Congress+Street+Salem+MA+USA+01970)

Description

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides: • Comprehensive primary care. • Dental services. • Behavioral health care. • Care management. • Pharmacy services. • Substance abuse disorder treatment. • Nurse care management. • Insurance enrollment assistance. NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services. As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits. We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities. Primary Purpose of Position: Under the direction of the Manager of Patient Services, the Referral Coordinator will ensure proper processing of incoming specialist referrals for specialty care appointments/testing. The Referral Coordinator will also track referrals and process them in a complete and timely manner. Essential Functions: • Process all appropriate referrals/ prior authorizations that are needed • Provide appropriate clinical information to specialist • Ensure accurate patients demographic and current insurance information • Maintain appropriate documentation on the referrals to promote team awareness and efficiency with the referral tracking • Weekly referral tracking on all specialist appointment using DRVS • Requesting consult notes • Rescheduling appointments when necessary • Communicate professionally with all individuals associated with the referral process both internally and externally • Collaborate with Nursing, Providers, Support Staff and Outreach and Enrollment to ensure quality referrals • Respect and maintain patient confidentiality Non-Essential Functions: • Attends periodic staff meetings • Adheres to NSCH policies • Adheres to NSCH values and principles: Mission North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all. Vision Healthy People | Vibrant Communities Values Accountability We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakesacknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do. Integrity Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement. Empathy Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients. Courage We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy. Respect NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork. Commitment NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values. EEO Statement: We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec2021.pdf

Requirements

Requirements and Qualifications: • High School Diploma • Must have one year of experience in a health care setting • Understanding of Medicare, Medicaid and managed health care • Ability to work in a culturally diverse environment • Team work Orientation • Strong organizational and communication skills • Ability to be detail oriented • Good problem-solving skills • English/Spanish bilingual ability preferred • Effective November 1, 2021, North Shore Community Health (NSCH) will require all its employees to be vaccinated against COVID-19, as a condition of employment, unless a valid religious or medical exception is granted. All prospective employees will be required to be fully vaccinated before their first day of employment. As of 9/1/2021 fully vaccinated means two doses of Pfizer or Moderna, or 1 dose of Johnson and Johnson at least 14 days prior to your start date, or in the event of an immunocompromised person, three doses of Pfizer or Moderna 14 days prior to start date. Proof of full vaccination status must be provided as part of their mandatory pre-hire paperwork. To request an accommodation from this vaccine requirement, prospective employees need to contact the Human Resources Department for more information. As a health center, NSCH ensures that all employees comply with the annual requirements for vaccinations and health screenings. All employees must be vaccinated against COVID-19 as a condition of their employment unless they have been granted a religious or medical exception. Proof of COVID-19 vaccination must be provided, and prospective employees must be vaccinated before their first day of employment, submitting their vaccination record and prehire paperwork. If you need to request an exemption from the vaccine requirement or have any inquiries regarding this policy, please get in touch with the Human Resources Department at hr@nschi.org. At North Shore Community Health, our commitment lies in fostering a diverse workforce. If you're enthusiastic about this position but feel that your previous experience aligns differently with every requirement in the job description, we still encourage you to apply! Your skills could be a great fit for this role or other opportunities within North Shore Community Health.