Teleperformance USA Manager, HR Knowledge Center, Benefits Admin in Salt Lake City, Utah
Your footprint as a Manager, Benefits Admin will be to manage the team responsible for all employee support regarding the Teleperformance USA benefits program, including but not limited to medical, dental, vision, Short Term and Long Term Disability, Supplemental Life Policies, EAP, 401k. Etc. This includes ensuring all metrics and KPI's are met. In addition, you will support open enrollment activities, interface with the vendor regarding escalated issues, as well as ensure the accuracy and timeliness of PTO processing.
You will manage and develop the team administering Leaves of Absence (LOA) and accommodation requests for our employees. This position is the subject matter expert for LOA, ADA, and religious accommodations requests. You will lead process improvement projects while collaborating with the HR Business Partners and ensure proper education and communication to the organization. You will set and manage clear performance expectations for Team Members while meeting service requirements.
Manage and develop teams responsible for all benefit, ADA, Religious Accommodation requests, and LOA inquiries. Ensure caseloads are distributed to meet SLA's.
Serve as a subject matter expert for leave of absence cases (LOA, FMLA, Workers' Comp, etc.) in partnership with our third-party provider.
Identify and develop continuous improvement solutions that create efficiency and improve the team member experience regarding all paid time, LOA, ADA, and benefit inquiries.
Collaborate with team members, site leaders, HR Business Partners and vendors where necessary to adjudicate cases and when escalation is required for verification of documentation, and/or audit of the FMLA intermittent process.
Create and manage LOA tracking metrics and reporting to proactively manage the LOA return process, ultimately lessening the impact to Operations.
Partner with the HR Knowledge Center Data Analysts to provide consistent reporting to assess trends.
Act as a liaison to vendors regarding escalated benefits issues or employee concerns.
Conduct annual local, state and federal audit requirements and update systems to be in compliance.
Ensure all payroll related deduction updates are automated for efficiency and accuracy.
Bachelor's degree in Business, HR or equivalent experience
5+ years of experience in Benefits Administration Role or equivalent while supervising a team.
Ability to collaborate successfully internally and across the HR organization to promote, educate benefit programs as well as resolve complex benefit/LOA/ADA issues.
Advance knowledge regarding current Benefit legislation, Affordable Care Act (ACA), Family Medical Leave Act (FMLA), as well as strong background in the administration of the American with Disabilities Act (ADA), and religious accommodation requests.
Advanced knowledge of Microsoft Office (i.e., Word, Excel, PowerPoint, etc.) as well as working with HRIS systems required.
Ability to coach, develop and mentor a high performing remote team.
Strong written and communication skills
Ability to do business with an absolute commitment to the TP USA Values.