Details

Open Date 05/23/2024

Requisition Number PRN14864N

Job Title UU Student - Admin/Clerical

Working Title Peer Assistant

Job Grade SJ

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Type Non Benefited Staff / Student

Temporary? No

Standard Hours per Week 19.0

Full Time or Part Time? Part Time

Shift Day

Work Schedule Summary

Must be available to work up to 19 hours a week in between regular business hours, 8 am-5 pm, Monday through Friday. Occasional work on evenings/weekends and over academic breaks may be required.

Availability for one year is required (spring, summer, fall semesters). Our team will work with your schedule to accommodate classes and other commitments.

Is this a work study job? No

VP Area Academic Affairs

Department 02074 - Intl Student and Scholar Srvcs

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 13.00 per hour

Close Date

Job Summary

The International Student & Scholar Services office is looking for a friendly, empathetic, and upbeat Peer Assistant to support the University of Utah’s international community. The primary responsibilities of the Peer Assistant are to be the face of the ISSS team, greeting and checking in international students as they enter the office for advising appointments and answering basic questions over email and telephone. The Peer Assistant will also provide general administrative and program support to our ISSS advising and program staff.

Our goal is to recruit qualified candidates who can contribute to the excellence and diversity of the academic community and engage students from a variety of cultural backgrounds. Candidates who have a high level of initiative, attention to detail, and a passion for customer service, team building, and mentoring are encouraged to apply. Current international students or students who have studied/lived abroad are preferred.

Responsibilities

• Receive and greet students, staff, and faculty.

• Respond promptly to visitor requests and direct their needs to the appropriate team member or resource.

• Answer all inbound office calls and mail as well as manage ISSS email accounts. Address all callers/senders respectfully.

• Schedule appointments between office visitors and the ISSS staff and advisors.

• Help coordinate activities with other university departments, communities, & program partners.

• Provide support for visa-related immigration documents by maintaining databases, sending emails to department contacts, scanning documents and processing E-Forms.

• Work with ISSS staff and peer assistants to plan and implement events for international students throughout the year, including international education week and student orientation.

• Prepare and distribute program and office materials, forms, and correspondence.

• Process and enter data, perform internet searches, and research policy issues as needed.

• Create and maintain ISSS files and folders for record keeping purposes.

• Perform clerical and administrative duties as assigned by the ISSS Team.

• Analyze current trends to determine future needs for programs.

• Assist new hires with program-specific training.

• Any other duties as assigned.

Minimum Qualifications

Preferences

Additional Qualifications:

• Must be a current University of Utah student.

• Working proficiency in the English language.

• Punctuality and ability to be at work for hours assigned.

• Customer Service Skills - Identifying customer needs and suggesting solutions in a friendly and helpful manner.

• Intercultural Competence – Connecting quickly with people from diverse cultures and backgrounds, personalizing interactions, and handling culturally sensitive situations professionally.

• Empathy – Making visitors feel heard, anticipating their needs, and making their visit as valuable as possible.

• Written and Verbal Communication Skills - Actively listening to visitor concerns and presenting complex information in a clear and concise way.

• Relational and Team-Building Skills - Developing good working relationships and supporting colleagues in a proactive manner.

• Organization Skills – Managing multiple clerical and administrative tasks, maintaining a to-do list, and staying organized with minimal supervision.

• Computer Skills – Use of a computer and familiarity with Microsoft Office and data entry programs (i.e., Excel).

Preferences:

• Travel, work or experience living abroad.

• Emerging leadership skills and capabilities.

• Experience providing administrative, academic, or customer service support to international individuals and groups, including coaching or mentoring.

• Proficiency in a second language other than English, such as Spanish, Mandarin, Arabic, Korean, or Hindi.

• Knowledge of the University of Utah departments, organizations, procedures, and resources for students and staff.

• Some familiarity with F1 and J1 visa immigration rules.

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.