Details

Open Date 04/17/2024

Requisition Number PRN38289B

Job Title Database Analyst

Working Title Slate CRM Administrator

Job Grade F

FLSA Code Computer Employee

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

M-F, 8-5

VP Area Academic Affairs

Department 02118 - EM: Planning & Analysis

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $60,000 - $65,000

Close Date

Open Until Filled Yes

Job Summary

Designed and developed exclusively for higher education admissions, Slate is the only solution that can handle the breadth and depth of modern admissions — encompassing CRM , outreach, travel management, online applications, and online reading. This individual will be a part of a team responsible for the administration and support of the Slate CRM platform. To be successful, the candidate must have hands-on administration and configuration skills. The candidate must have a service-oriented mindset, a passion for technology and innovation and be committed to fostering a culturally diverse atmosphere for staff and students. Qualified candidates should possess strong communication skills, with the ability to communicate technical details to non-technical staff in an understandable way. This position is based in-person at the Salt Lake City, Utah campus.

Responsibilities

• Daily administration and support of the Slate platform including but not limited to managing user setup, profiles and roles, customization of objects, fields, record types, page layouts, etc.

• Extensive knowledge of Slate CRM System, and how to onboard the system for recruitment and admission, as well as other enrollment management offices.

• Working knowledge of data management systems such as PeopleSoft, and how to utilize both to transition student information from Slate to complete student profiles.

• Working knowledge of data management systems (PeopleSoft, OnBase) and the ability to transition student information from outside sources (Common App) to complete prospect/inquiry/applicant/admit profiles.

• Develop technical skills, in particular Liquid Markup, SQL , and configurable joins which are fundamental to fully utilize Slate functionality.

• Processing of name purchase buys into Slate (formatting, cleanup, testing, resolving skip problems, maintaining list integrity)

• Ability to administer security roles, build workflows, write rules, and build reports and dashboards

• Ability to create, process, and maintain various Slate forms utilized in Marketing and Communications

• Ability to develop and deploy Slate drip campaigns, auto-deployment communications, step-logic communications, and other communication campaigns as needed to targeted audiences

• Create, manage and refine custom reports and dashboards.

• Proficient with developing, deploying, customizing and integrating CRM software

• Experience developing HTML content

• Ability to analyze business processes, procedures, and functions and make recommendations for improvement

• Developed aptitude for technology, successful experience working in an environment that requires attention to detail, strong organizational skills, and ability to multitask and work in an environment that requires significant data entry over an extended period of time.

• Create and maintain documentation on processes, policies, application configuration as the Slate platform is developed.

• Establish processes and protocols to ensure data quality is maintained and to streamline policies and requests for maximum efficiency

• Create and maintain documentation on processes, policies, application configuration as the Slate platform is built out.

• Attend participate in various events for Admissions, Financial Aid, Orientation throughout the year for greater context and understanding of the enrollment management functions.

• Stay ahead of best practices and state of the art Slate development as an active member of the Slate community

• Other duties as assigned

• Daily maintenance and data cleanup between systems, including import/export issues and consolidating records

• Testing and maintaining Slate hosted applications

• May support graduate programs as needed for their use of Slate

Minimum Qualifications

Requires a bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) and 2-4 years of experience in the field or in a related area.

Preferences

• Experience with Slate and integration of third-party platforms.

• Higher education admissions and/or enrollment management experience.

Type Benefited Staff

Special Instructions Summary

Priority will be given to applicants who apply before May 1, 2024.

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.