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Job Information

The Road Home Veteran Outreach Case Manager in Salt Lake City, Utah

Who We Are

The Road Home has been a leader in the fight to end homelessness for almost a hundred years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

Job Summary

The primary mission of this position is to provide housing to veterans in Salt Lake County with the Supportive Services for Veteran Families (SSVF) team. This will be accomplished by seeking out homeless individuals and families in shelters, places not meant for human habitation, partnering agencies and transitional/GPD housing programs to assess for housing assistance and benefits particular to veterans to help these individuals and families exit homelessness.

The position will also entail assisting veterans in gathering documents needed for housing and medical benefits, as well as assisting the veterans with location of apartments. This position requires flexibility in both personality and schedule which will entail working some late shifts in order to engage a highly vulnerable population.

Position Status



Pamela Atkinson's Resource Center

Reports To

Veteran Housing Supervisor


Monday - Friday, 40 hours

Grade and Starting Rate

Grade 6, $18.00/hour

FLSA Status


EEO Class

Administrative Support Worker


  • Outreach services must be customized to the target populations: a plan to target very low-income Veteran families, who are literally homeless, or at imminent risk of becoming homelessness

  • Maintain positive, professional interactions with emergency services, fire, police, neighborhood residents, staff at community resource centers, and referral sources.

  • Provide direct Trauma Informed Care case management services to clients, including crisis intervention, ongoing assessments, goal setting, creative problem solving, basic needs services, agency and community resource utilization, and connecting to housing programs.

  • Provide clients with referrals and linkages to community resources.

  • Attend mandatory weekly staff/staffing meetings and other meetings as assigned.

  • Maintain records, case management notes, incident reports and statistical data as required and participate in research and/or special projects as needed.

  • Assist and promote community education, response, and problem solving around homelessness issues.

  • Maintain registration and cleanliness of agency vehicle. Keep vehicle stocked with basic need items and submit gas receipts to supervisor in a timely manner.

*Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.


Education and Experience

  • Lived, work or volunteer experience preferred, or a degree in a related field.

  • Experience working with diverse and vulnerable populations required, including experience with mental health and substance use disorders. 

  • Knowledge of homeless populations and community housing resources preferred.

Required Skills and Abilities

  • Strong interpersonal skills and the ability to work with diverse populations.

  • Excellent organizational skills and strong computer skills, with an attention to detail.  

  • Ability to be culturally responsive and approach guests who are from different racial, socioeconomic, religious, and ethnic communities with respect and openness.

  • Ability to multitask and make sound decisions in demanding and unpredictable situations while remaining calm, professional, and Trauma Informed.

  • The ability to set and maintain good boundaries and utilize assertive engagement skills with clients.

  • Ability to clearly and effectively communicate as well as the ability to listen actively and empathetically.

  • Willing to be a proactive member of a dynamic and collaboratively team.  

  • Ability to accept direction and constructive feedback from Supervisor as well as evaluate own performance to increase effectiveness as a Case Manager. 

  • Strong belief of the Housing First model. Willingness to initiate and have ongoing conversations with clients about housing.

  • Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.

  • Must have a clean driving record and be insurable by our agency insurance carrier.

  • Must pass a pre-employment background check and drug screen.

Physical and Equipment Requirements

  • Ability to perform outreach in extreme weather conditions, including summer heat and winter snow; be willing and able to perform outreach on foot approximately five miles per day while wearing a backpack with supplies. 

  • Ability to lift 25 lbs. 

  • The ability and license to drive an agency vehicle.


The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

  • Health Care Plan (Medical, Dental & Vision)


  • Retirement Plan (401k, IRA, 403B with TRH match)

  • Life Insurance (Basic, Voluntary & AD&D)

  • Paid Time Off (Vacation, Sick & 12 Public Holidays)

  • One Floating Holiday Per Year

  • Family Leave (Maternity, Paternity)

  • Short Term & Long Term Disability

  • Employee Assistance Program

  • Training & Development

  • Tuition Reimbursement

The Road Home is an Equal Opportunity Employer

Diversity, Equity, and Inclusion (DEI) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.