Under direct supervision, obtains relevant information from self-referred or provider referred patients or their families regarding psychiatric emergencies (including but not limited to: suicidal ideation, suicide attempts, hallucinations, potential violence, extreme emotional instability) & other more routine request for Psychosocial services (including but not limited to: phobias, marital problems, divorce & separation issues, behavioral difficulties & family problems). Ensures necessary information is included on the intake form.

Essential Functions:- Upholds KP's Policies & Procedures, Principles of Responsibilities & applicable state, federal & local laws.- Triages the above information to the appropriate intake clinician for disposition, per established guidelines.- Uses judgment, based on departmental guidelines, to determine when a clinician needs to talk to a patient immediately.- Works in concert w/ the intake clinicians as part of on duty/triage team that processes new patients into the system.- Calls & schedules patients for initial appointments, utilizing the computer terminal.- Explains the procedures for initial appointment & informs patient of fees according to their mental health coverage.- Informs patient of procedure for checking in including completion of questionnaire form for crisis appointments.- Makes up charts for new patients & sends out questionnaires for couples.- Sends multiple questionnaires if more than one family member is seen.- Maintains a paper flow & log system, according to established departmental policy which allows for tacking of all initial referrals.- Monitors referrals to be sure they are processed in a timely fashion.- Maintains patient confidentiality at all times, including familiarity w/ the complex & specialized aspects of psychiatric confidentiality to avoid inadvertent breach of confidential information.- May perform the following duties as required.- Serves as liaison between the provider & patients by phone or in person, alerting clinicians to the patient's concerns & needs, especially those of urgent nature.- Exercising tact, sensitivity & diplomacy in dealing w/ patients who are upset prior to a screening clinician or provider's availability.- Sends follow up letters to patients who cannot be contacted by phone.- Per established guidelines, assists patients who require referral to internal KP programs (Chemical Dependency Rehabilitation & Employee Assistance) or external programs (Child Protective Services & Mesa Vista Hospital).- Provides telephone coverage for designated providers by taking messages w/ complete & appropriate information.- Provides reception for designated area.- Collects payments for services.- Carries out appropriate cash control procedures.- Schedules patient's next appointment.- Processes necessary paperwork.- Utilizes the computer terminal for patient scheduling & generation of provider schedules.- Calls in medications to designated pharmacies.- Communicates directly w/ psychiatrist when prescriptions are unclear or confusing.- Request patient's medical chart ensuring availability prior to scheduled appointment.- Ensures that release forms, reports from all providers, diagnostic evaluations & all pertinent documents are filed in the chart appropriately.- Re-files returned charts.- Provides information to members who inquire about debarments & community services.

• Explains procedures to access department services.- Performs other duties as required.- Assume other activities & responsibilities from time to time as directed.

  Basic Qualifications:

Experience

• One (1) year clerical experience in a medical office or acute hospital setting with direct patient interaction required

• One (1) year medical office experience including multi-line phones, reception & computer use

Education

N/A

License, Certification, Registration

N/A

Additional Requirements:

• Good oral and written communication skills.

• Must complete and successfully pass Basic Computer Literacy test. Test must be on file during posting period.

Preferred Qualifications:

• Payroll, cash control, spreadsheet experience preferred.

• Medical Terminology preferred.

• Bilingual preferred.

Notes:

• May be required to work at various locations due to department need.

• Bilingual preferred.

COMPANY: KAISER

TITLE: Clinic Clerk-Psychiatry

LOCATION: San Diego, California

REQNUMBER: 1202594

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.