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BD (Becton, Dickinson and Company) Sr. Analyst, International Order Management (Remote) in San Diego, California

Job Description Summary

The focus of this position is to manage the international customer orders, including entry, updates, changes, and release to manufacturing. Must understand how the data is stored and provide reporting for the related orders. This person is a resource for other departments for information and support. This person will be responsible for maintaining all work instructions for the various order types, one-off type transactions and capture the uniqueness by country.

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

The focus of this position is to manage the international customer orders, including entry, updates, changes, and release to manufacturing. Must understand how the data is stored and provide reporting for the related orders. This person is a resource for other departments for information and support. This person will be responsible for maintaining all work instructions for the various order types, one-off type transactions and capture the uniqueness by country.

Overall responsibilities:

  • Processes orders for Dispensing in SAP – Everest and Tahiti Affiliates

  • Providing order numbers to Planning/Manufacturing for build information and to Logistics for shipping.

  • Receive and handle all forms of communication inquiries from internal customers and distributors regarding deliveries, quotes, invoicing, and PODs.

  • When required, complete testing and provide detailed feedback on new systems, processes and initiatives affecting the product order life cycle.

  • Monitor open orders on a weekly basis and take appropriate action on open orders with Supply Chain and Manufacturers of BD products to ensure shipment.

  • Periodic reporting on key metrics including performance activity.

  • Updating notes on orders and attached documents, as needed

  • Identify continuous improvement opportunities as to how to improve business practices, minimize exposure and costs to the BD business.

  • Provide training on BD products to new Distributors and CareFusion Teams on how to process their own orders and release the equipment.

  • Provide complete and accurate data to Manufacturing and Logistics within the order process

  • Ensure new direct and indirect customers are set up fully in multiple systems

  • Support internal Affiliates

  • Coordinate any exceptional delivery requirements of BD products through Supply Chain and 3rd party logistics company

  • Coordinate activities with Sales, Marketing, Manufacturing and Logistics

  • Special projects as requested

  • Participate on team’s process improvements, as needed.

  • Develop and maintain all work instructions related all transactions supported by this role

Professional Skills & Key Competencies:

  • Ability to work independently with minimum supervision

  • Team working, effective communicator, flexibility, influencing, managing complexity, decision making, sound judgment and organizational skills

  • Comfortable working with multiple functional areas and levels of management

  • Ability to meet deadlines, plan proactively and handle challenging situations.

  • Willingness to support peers and management staff.

  • Extended knowledge of Salesforce, SAP, QlikView, and Microsoft Suite

  • Ability to read, analyze, and interpret financial reports and legal documents.

  • Ability to write reports, correspondence, and procedure manuals.

  • Ability to train/coach and provide constructive feedback to new team members.

  • Ability to effectively present information and respond to questions from groups of managers, clients, and customers

  • Ability to define problems, collect data, establish facts, draw valid conclusions, and resolve issues.

Education Qualifications & Previous Experience:

  • Bachelor's degree preferred; or equivalent of 5 years of experience, of which 2 years has been direct related experience, or equivalent combination of education and experience.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

PDN

Primary Work Location

USA CA - San Diego TC Bldg C&D

Additional Locations

Work Shift

US BD 1st Shift 8am-430pm (United States of America)

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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