Salesforce.com, Inc Marketing Cloud Architect, Salesforce.org in San Francisco, California
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
The Salesforce Marketing Cloud is a leading global provider of cross-channel digital marketing solutions that empower organizations of all sizes to communicate with their customers through email, mobile, social media, web and marketing automation. We're driven by a deep understanding of marketers' needs - because we're marketers too. No other digital marketing company invests in product innovation the way we do, giving our clients access to truly cutting-edge technology.
Being the pioneers in cloud computing, we offer an even more superior experience to our customers and employees. By partnering state-of-the-art technology with the best and brightest employees in the industry, we foster a culture of constant innovation and growth.
About the position
A Salesforce Marketing Cloud Technical Architect is a strategic position to our customers . Serving as the technical subject matter experts within specific domains of the Salesforce Marketing Cloud applications, you must also be able to articulate the technical descriptions and applications of the various components of the Marketing Cloud Platform.
With a combination of technical knowledge around data, web & email development, scripting, API and/or integrations, you will be working in a team on client facing engagements. Typically, on the larger projects, you will be working alongside other Engagement Solutions Engineers at Salesforce.org.
On smaller engagements, it is possible that you will need to deliver on your own. Therefore, it is important that you are comfortable in taking on the role as a consultative technical lead, with a good understanding of digital marketing.
You will be consulted on technical solution options with its associated pros and cons under specific client circumstances. You will guide on architecture, security, and data-storage best practices.
Conduct technical requirements gathering, review, and architecture sessions
Document technical processes and run analysis between current and future states
Own delivery tasks from initial scoping, planning and requirements analysis through design.
Collaborate with other team members to detail, design, document, understand and/or deliver specifically technical specifications and solutions
Clearly articulate and provide technical subject matter expertise to customers and project teams
Understand out-of-the-box Marketing Cloud functionality, and have the ability to leverage and tailor these based on customer requirements
Run workshops, develop and present options based on technology and feasibility trade-offs, and the choices that may be required in order to meet a customer’s objectives
Proactively identify and analyse issues / obstacles to determine and recommend appropriate courses of action
Deliver and execute on technical design solutions, customising where required, using Salesforce Marketing Cloud and other Salesforce Digital Engagement solutions.
Help us refine and improve by identifying, creating, and enhancing internal processes and methodologies based on recurring customer feedback and evolving industry standards
Stay ahead of the curve with MarTech innovations, educate yourself and enable others on current and emerging technologies
Work collaborative and dynamically across multiple (1-3) engagements at a time
Possible Travel to client sites for onsite workshops and solutions presentations. Not expected to exceed 25%.
A positive “Can Do” and Customer Success-centric attitude
Customer facing technical consulting experience
Proven experience in digital marketing technology solutions with other related systems (eg. CRM, Content Management, POS/Commerce, Web Analytics, etc)
Knowledge of Data analysis and database design experience with RDBMS such as MS SQL Server (preferable), MySQL, Postgres or Oracle
Experience working with APIs – SOAP and REST based APIs
Experience with both client and server side web development design languages, scripting tools, and protocols
Experience working with architecture & process flow visualization applications such as MS Visio, Lucid Chart or diagramming tools within Google Slides and PowerPoint
Demonstrated ability to communicate ideas clearly and concisely
Excellent oral and written communication skills including technical documentation and the ability to conceptualise and communicate complex technical concepts to technical and non-technical audiences
Ability to scope, define and manage work packages. Support pre-sale qualification with solutions validation.
5+ years hands-on software development and technical consulting experiences
Desirable Experience / Skills
Previous Marketing Cloud technical consulting and implementation experience
Relevant Salesforce Certifications - Certified Salesforce Marketing Cloud Email Specialist, Certified Salesforce Marketing Cloud Consultant and Certified Salesforce Administrator
Experience with at least 2 programming languages such as .NET (C# or VB), JAVA, PHP, Ruby, C++, Visual Basic, Python
Experience working with 1 or more modern integrated development environments (i.e. MS Visual Studio, NetBeans, Eclipse or others)
Familiarity with security standards such as TLS, SSL, data encryption preferred
Familiarity with Agile project delivery methodology, ceremonies and tools
Salesforce is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes and one of Fortune's 100 Best Companies to Work For. Our "more human, less corporate" culture is built around doing work that matters, winning as a team and celebrating success
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