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Dignity Health Patient Registration Rep in San Francisco, California

Patient Registration Rep

Saint Francis Memorial HospitalSan Francisco, California

Requisition ID 2022-254303 Employment Type Part Time Department Patient Registration Hours/Pay Period 48 Shift Day Weekly Schedule Sunday - Saturday Remote No Category Administrative and Clerical

Overview

Saint Francis Memorial Hospital is an accredited not-for-profit community hospital that has been providing exceptional health care in San Francisco for more than 100 years. As San Francisco’s only downtown hospital Saint Francis is uniquely situated to care for international and domestic visitors as well as the residents that make up San Francisco’s diverse population.We encourage employee participation at all levels to encourage growth and excellence. Known as the downtown hospital Saint Francis boasts all private rooms and a friendly atmosphere.The hospital is renowned for orthopedics with leading programs in sports medicine joint replacement spine care and occupational medicine. Saint Francis is also known for outstanding acute burn care emergency medicine acute rehabilitation and a nationally-honored cancer care program.

Responsibilities

JOB SUMMARY

Reporting to and under the general direction of the Admitting Manager of Saint Francis Memorial Hospital, the Admitting Officer pre-registers and registers patients presenting at the hospital for inpatient and outpatient services. Conducts patient/guarantor interviews, explains hospital policies, patient financial responsibilities and patient's bill of rights. Facilitates the patient admission flow, including activities such as: patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents. Responsible for the verification and authorization of insurance benefits on all inpatient and outpatient accounts through electronic verification system or through contact with third party payors, in order to obtain accurate and prompt reimbursement. Checks eligibility, benefits, authorization requirements, PCP approval requirements, and billing requirements, as appropriate. Submits notices of admissions to payors, as needed. Provides information and answers questions about the Dignity Health Payment Assistance program. Collects co-payments, and other patient liabilities. Enters the financial/admissions and all necessary information into the hospital information computer systems. The Admitting officer will file, enter and/or distribute all such information regarding the patient that may be required by other departments within the hospital.

Qualifications

REQUIREMENTS

  • A minimum of two years recent experience in Hospital Registration, and/or Admission procedures.

  • Understanding of government commercial/managed care payers' requirements regarding verification of eligibility, benefits, and potential patient liabilities; working knowledge of hospital scheduling systems, and admissions/registration processes.

  • A good working knowledge of medical terminology.

  • Collection of thorough and accurate patient/insurance information with timely data entry into ADT system.

  • Proven ability to interact with the public in a positive and caring manner, with a high degree of customer service skills.

  • Must be detail-oriented and have good organizational skills.

  • Proficient in the use of Microsoft Word and the Internet for on-line eligibility inquiry, and data entry.

  • Must type 35 words per minute, and the ability to learn other software programs as needed.

  • Maintains effective interpersonal and communication skills, both verbal and written. Ability to understand and carry out instructions furnished in written, oral, or diagram form.

Preferred:

  • College courses in Business Administration or Public Relations.

BEHAVIORAL COMPETENCIES

  • Consistently and positively communicates and collaborates with colleagues, supervisors, and customers, both internal and external

  • Efficiently and independently plans time, meets deadlines, initiates and follows through on tasks

  • Listens respectfully and carefully, demonstrating flexibility in working with others

  • Demonstrates sensitivity to people of different cultures and works effectively with them

  • Meets attendance standards and uses timekeeping system accurately and consistently

Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, pleaseclick here. (https://tbcdn.talentbrew.com/company/35300/img/v1_0/EEOLawPoster.pdf)

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.

Dignity Health is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.

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