Dispatcher - San Jose Boiler Works

San Jose Boiler Works, 1585 Schallenberger Road, San Jose, California, United States of AmericaReq #1349

Thursday, April 4, 2024

San Jose Boiler Works, a Legence company

San Jose Boiler Works is a full spectrum boiler sales and service company that has proudly served the Northern California area since 1922. Over the years, we have established strong relationships with leading boiler equipment manufacturers so that we can offer you a wide selection of in-stock boilers, controls, burners, parts, pumps, and rentals. We also work closely with building contractors, to provide them with expertise and complete coverage on a variety of projects ranging in size and scope.

Our experienced boiler sales and service specialists are always available with the information you need to make informed decisions about your boiler operations, including design, development, purchasing, maintenance and repairs. To ensure maximum performance and efficiency, we provide customers with the most modern boiler products and technologies available, including a wide range of low NOx and ultra low NOx systems that ensure compliance with the latest emission standards.

San Jose Boiler Works – San Jose, CA

Remote Option: No

Full-Time, Non-Exempt

San Jose Boiler Works is currently seeking a Service Dispatcher for our Service department. The successful candidate will be responsible maintain the Service Technicians daily schedules and dispatch the technician to new calls as service calls are completed. Schedule return trips with customers when parts are received. Maintain the On-Call schedule as well as the daily schedule for service technicians. Maintain customer database with current information. The successful candidate will be highly motivated, self-starter with excellent communication skills and attention to detail. We are seeking a qualified, conscientious employee who wants a long-term position.

Essential Functions:

• Proficient in Microsoft applications

• Proficient in the use of phone system, copiers, and other general office equipment.

• Ability to work at computer for extended periods of time.

• Must be able to use a multi-line phone system.

• Position requires paying close attention to detail, and the ability to stay focused for long periods of time.

• Effective verbal and written communication skills.

• Geographical knowledge of service area or map reading skills.

Responsibilities/Duties:

• Dispatch service technicians.

• Maintain the dispatch schedule.

• Create work orders in the system and assign to service technicians.

• Coordinating and scheduling all service work for maintenance, quoted work, time and material, start-ups, emergency calls, etc.

• Forecast workload for 2 – 3 days out with assistance of Service Manager.

• Maintaining a positive attitude and communicating professionally to all customer inquiries.

• Debrief service technicians after completion of each call.

• Maintain the maintenance agreements including billing assist, scheduling, and staging of materials, database information, and renewals.

• Reviewing all open work orders to ensure required work is performed in a timely manner.

• Providing proactive follow up with customers, field representatives and office personnel to ensure outstanding issues are resolved and all commitments and expectations are met or exceeded.

• Check service timecards for accuracy.

Competencies:

• Organized: Sense of urgency with ability to set priorities and build action plans to drive timely execution. Thorough, methodical and result-oriented with great attention to detail. Able to combine the predictability of standard operating procedures with the flexibility of continuous process improvement.

• Problem-solving: Able to identify patterns beyond noise or incomplete information by demonstrating a willingness to engage by asking questions. Attention to detail, able to segregate beliefs and assumptions from facts. Demonstrate strong judgment to turn information into insights, practical solutions and decision-ready recommendations.

• Agile: Hands-on with ability to shift back and forth from self-reliance and personal accountability to cross-group collaboration while making others successful along the way. Capable of operating in a multi-site and matrixed environment. Adaptable and willing to adjust style to audience, learn and grow with the company.

• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Communication – Effectively communicating as appropriate for the needs of the audience. Excellent communication skills in both oral and written forms.

• Service Orientation – Actively looking for way to help people.

• Coordination – Adjusting actions in relation to others’ actions.

• Clerical – Knowledge of administrative and clerical procedures and systems, such as word processing, spreadsheet maintenance, managing files and records, and other office procedures and terminology.

Qualifications/Requirements:

• Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience.

• Advanced customer service skills.

• Ability to recognize and resolve issues.

• Advanced and professional communication skills both oral and written with internal and external clients.

• Prioritize appropriately with good time management skills.

We are unable to provide immigration sponsorship for this position.

#LI-JS1 #LI-Onsite

Health and Welfare Benefits

• Health and Welfare

• Medical

• Dental

• Vision

• Prescription drug

• Employee assistance program

Personal Benefits

• Paid vacation

• Company-paid holidays

• Sick leave

Financial Benefits

• 401(k) retirement savings plan

• Company-paid long-term disability insurance

• AD&D insurance

• Life insurance

About Legence

Legence, a Blackstone portfolio company, is an Energy Transition Accelerator™ that provides advisory services and implementation focused on financing, designing, building, and servicing complex systems in mission-critical and high performance facilities. With five decades of expertise in the built environment, Legence has a proven track record of reducing carbon emissions, implementing renewables, lowering utility costs through efficiency consumption, and making systems run better at unmatched speed and scale. To learn more about Legence and its services, visit https://www.wearelegence.com/ .

Contingent Employment Statement

Offers of employment for this role may be contingent upon successfully passing a background check and/or drug screen. Execution of screens will vary based on role requirements and Company policy. All background checks and drug screens will be done in accordance with applicable federal, state, or local law.

Equal Employment Opportunity Employer

Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations.

EEO is the Law (https://www.eeoc.gov/employers/eeo-law-poster)

Reasonable Accommodations

If you require assistance applying online, email ta@wearelegence.com . Please include a description of the specific accommodations you are requesting as well as the job title and requisition number of the position for which you are applying. If you are selected for an interview, please notify your recruiter of your accommodation needs. All efforts to provide reasonable accommodations will be made.

To all recruitment agencies

Legence and its affiliate companies do not accept unsolicited agency resumes. Do not forward resumes to our career’s alias or employees of Legence and/or its affiliate companies. Legence and/or its affiliate companies are not responsible for any fees related to unsolicited resumes. Any third-party recruiting agreements for Legence and its affiliate companies may only be executed by Legence Holdings LLC’s CHRO or Director of Talent Acquisition, without exception. All others are done without proper authorization and will not be honored. We will not be responsible for any fees under any third-party recruiting agreement not executed by said authority.

Pay Transparency Nondiscrimination Provision

Legence and its affiliate companies will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Other details

• Pay TypeHourly

• Travel RequiredNo

• Required EducationHigh School

Apply Now

• San Jose Boiler Works, 1585 Schallenberger Road, San Jose, California, United States of America