Cisco Senior Systems Engineering Manager in San Jose, California
Why you'll love Cisco
We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.
What You’ll Do
Do you want to lead a team of Trusted Advisors that are advocates for their customers? As a Cisco Senior Systems Engineering Manager you will be a Collaborator, a Consultant and a Visionary. Your team will help create all kinds of solutions and make your customers so happy!
Who You’ll Work With
The Americas Enterprise segment's vision is transforming business through the power of people and technology. Our Organization is focused on the US Enterprise customers, all vertical markets with the exception of public sector. You will work with Global enterprise customers with accounts ranging from $300M - $400M in annual revenue.
Who You Are
You are a people-focused technical sales professional who provides technical direction and business guidance to the commercial sales team. You drive revenue through account planning, resource planning and allocation. You actively develop and maintain a team of high-performing Systems Architects (SA) and continually seek innovative methods for improving team performance. You help meet operational revenue goals by driving innovative technical programs and leading day to day account-level activities.
Roles & Responsibilities:
Create a strategic sales plan by compiling SA feedback and adding own knowledge of local market demand
Create a technical resource plan for territory or operation
Collaborate with Operations Director to prioritize and target team opportunities; review quantitative information to identify and explain trends
Understand mechanisms for forming team capacity and improving team performance. Align resources to deliver on commitments and make things happen
Lead team to technical account strategies that align to customer business requirements and goals; assign resources appropriately
Monitor and approve requests for customer-focused pre-sales resources
Assist in resolving domain/solution-focused resources and approving requests for these resources
Provide timely and appropriate feedback that focuses on those things that will make the biggest difference in performance; reinforces efforts and progress
Track and report team metrics for a given opportunity
Motivate Personal and Organizational Development:
Monitor and measure team progress against business plan and recommend changes as needed
Interact with business units to provide support for local region
Use Cisco technology to stay connected with team members, customers, and peers around the world
Lead multi-functional projects within area of responsibility
Facilitate Experienced communications and guide understanding of customer requirements between customers, corporate, and the field.
Actively seek feedback on self; recognize own capabilities and take initiative to continually improve
Advocate for continual improvement in customer experience to increase brand loyalty for Cisco
Understand drivers of customer satisfaction and strive to improve customer experiences
You have Intuition For Business
Develop local knowledge of business economics and trends of various industries and vertical markets, and how Cisco solutions add financial and strategic value
Establish collaborative relationships built on trust and commitment and develop relationships at multiple levels within customer accounts
Understand the customer's business model and helps the team identify an architecture and/or solution that provides customer value
You have Technical Acumen
Advanced understanding of inter-networking industry trends, including new products and solutions
Advanced understanding of competitive product and solution landscape and can articulate trade-offs between Cisco and competitor products
Excellent knowledge in Routing & Switching
Ability to facilitate the critical issue of post-sales customer satisfaction issues
Develop team members’ capabilities in support of individual career goals and team objectives
Drive account and resource planning for region and actively collaborate with RM to track plans and course correct as necessary
Understand basics of managing technical people and the associated process of running a region
Understand the value of best practices and apply standard methodologies and other tools to drive business results.
Communicate a clear vision and strategy for the account that inspires and empowers the team to execute within a common framework
Able to get things done without direct line authority; able to exercise personal influence, resolve conflict, and bring about required behaviors
Translate Cisco's vision for the future into a compelling value proposition for the team
Build the capabilities needed to deliver on the team's short and long term goal, including identification and development of a strong pipeline of the best talent from both internal and external candidate pools
Support team members by providing openness and information during organizational changes
Clearly and succinctly convey information and ideas, including expert executive communication and presentation skills
8+ years industry experience.
Why you'll love Cisco
We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything imaginable, from entertainment, healthcare, and education, to public and private sectors, smart cities, and everyday devices in our homes. Here, that means we will take creative ideas from the drawing board to dynamic solutions that have real world impact. Cisco is evolving a rich solution portfolio of next generation software, hardware, and services to meet customers' changing business requirements in the digital economy.
What You'll Do
You will be Identifying, developing and implementing key initiatives that align with the Enterprise Area and Operation Strategy & Execution Priorities. Go to Market Sales Model - Leading /coaching teams through transformation with Account Planning/Opportunity Identification, Business Relevant / Customer Value Selling, Business Disciplines, Challenger Sales Strategy.
Financial Performance - Exceeding bookings goal (by geography, architecture and vertical), managing opex goal, and maintaining forecast accuracy; providing visibility and in depth knowledge into numbers (customer insights, macro/micro trends, consumption models).
You will Development Team - Attracting, developing and retaining high performance Account Team talent (career development, coaching, performance management and hiring). Build a Winning Capability and Leading Change - Strategically leading and influencing your own team along with an integrated cross-functional teams including the Customer Value Acceleration Team, Services, Capital, Partners, Advanced Technology teams (Collaboration, Enterprise Networks, Data Center), Marketing, and others. Focusing on contributing to the long-term success of Enterprise West and US Enterprise by being a leader amongst your peers. Consistently striving to improve and reinvent yourself.
Who You'll Work With
You will be responsible for annual revenue portfolio and will lead an awesome sales team including an Enterprise Account Manager, while working closely with a Systems Engineer, a Customer Solutions Architect, Technical Solutions Architect as well as technology specific Product Sales Specialists. This role will have direct responsibility for the product strategy and execution and as such, you will partner with Cisco Service to formulate and drive an all-encompassing focus across the full solution lifecycle.
Who You Are
You are adept at balancing intense short-term pressures with overall long-term goals.
You will have a strong executive presence, polish, and be political savvy. Strong leadership skills in coaching and developing a sales organization.
You have excellent communication skills and ability to persuade -- using simple communications that convey complex concepts in a compelling, concise, and creative way. You have validated ability to build and lead in a matrix-managed team culture
Our minimum requirements for this role:
BS Degree preferred
5+ years of selling solutions to senior executives at named accounts
3+ years managing within a sales or engineering organization
You will have a consistent record leading significant revenue responsibility and or profit/loss center and overachieving targets to meet stretch goals
You will provide specific examples of closing large, strategic deals to global customers.
You understand a range of Cisco technologies.
Business Development and strategy experience required.
You have a confirmed ability to provide thought leadership, think strategically and effectively communicate vision (both written and verbal) and influence cross-functionally.
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything - people, process, data and things - and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.