Description

Contract to Hire position in San Leandro - Fully in Person M-F 8a-4:30p

Customer Service Representative - Manufacturing Industry

Who are we?

A leading company in the manufacturing sector, specializing in emergency backup power and smart controls technology. We excel in product quality and customer service, serving markets such as lighting, traffic, rail, and broadband.

What are we looking for in a candidate?

We seek a Customer Support Representative who is self-motivated, adaptable, and thrives in a collaborative environment. Strong communication skills, attention to detail, and 2 years of customer support experience is ideal. Proficiency in Microsoft Office/Excel and ERP systems is required.

What are some highlights of the role?

Responsibilities include managing customer inquiries, processing orders, and maintaining accurate records in ERP and CRM systems. The role involves serving as the main point of contact for customer communications and handling administrative tasks related to order processing.

What benefits do we offer?

We provide generous PTO, medical/dental/vision insurance, HSA accounts with employer contributions, an employee assistance program, basic life insurance, and a company-matching 401(k). The position offers a Monday-Friday work week.

Requirements • Minimum of 1 year experience working as a Customer Service Representative or in a related role

• Proficiency in answering inbound calls and managing both inbound and outbound calls

• Experience in a call center customer service environment

• Excellent customer service skills and ability to resolve customer issues effectively

• Ability to perform data entry tasks with high accuracy

• Experience in email correspondence and ability to communicate professionally via email

• Proficiency in using Microsoft Excel and Microsoft Word

• Experience in order entry processes

• Ability to schedule appointments efficiently and accurately

• Ability to work in a fast-paced environment and manage multiple tasks

• Excellent verbal and written communication skills

• Strong problem-solving skills and attention to detail

• A positive attitude and ability to work well in a team.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .