Position Summary:

The Regional Sales Manager Accomplishes business development activities by researching and developing market opportunities, implementing sales plans, providing outstanding customer account management and support to our clients in Latin America.

He or she must work well with packaging distributors, brand owners, contract manufacturers, and other users of our product. Will also work with other packaging vendors.

Primary Duties and Responsibilities:

• Meets marketing and sales financial objectives; participates in preparing an annual sales budget.

• Accomplishes marketing and sales objectives by planning, developing, reporting and implementing sales action plans.

• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses, making sure there is not overlap efforts with current distributors.

• Coordinates with engineering and manufacturing requirements to meet customer demands, able to detect potential problems and impact, through an Opportunity Analysis, be proactive using early resolution, setting up timelines and schedules.

• Coordinate and report daily customer service activities; as well as develop and foster positive client relationships with timely and competent communication.

• Ensure issues are fully documented and address customer concerns.

• Partners with VP of Sales to develop and execute sales proposals, business reviews, sales presentations, and plans to grow existing business or capture new accounts.

• Take customer calls and email inquiries, enter and prioritize work orders, solve customer concerns, manage customer inventory and provide feedback to internal and external customers.

• Handle customers in difficult situations in a professional timely manner.

• Provide excellent customer service, follow up accordingly proving explanations on a timely manner.

• Collaborate with other employees by providing important customer feedback, process-improvement suggestions and new product opportunities.