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SAP IT Technology Services Associate in San Pedro Garza Garca, Mexico

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom.

The Role:

As an IT Technology Consultant, you will be responsible for:

Handling Incidents, Alerts, and Service Requests

Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.

Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs

Conceptual design, configuration, and administration of server landscapes with focus on Linux Operating systems

Troubleshooting and resolving any hardware, OS, App and DB related issues that impact the business

Managing daily operations ensuring high availability

Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the rest of the team

Coordination with international teams in global projects / crisis handling / de-escalation initiatives

While cross-trained in all topic areas (Basis/application, OS and Database), youll specialize in one of these areas and own incidents and service requests closure end-to-end

Role Requirements:

BE / BTech / MCA from a reputable institute

1 to 3 years of work experience in Linux administration

IT experience with network services like DNS, LDAP, Samba, sFTP, Sendmail, Postfix

Experience on at least one of the public cloud service providers (Microsoft Azure, Amazon Web Services, Google Cloud Platform) Understanding of NFS, BlockDevice, Raid concepts

Scripting experience - Any of Shell, Perl, Python, Go, or similar

Working experience in Virtualization (XEN, VMware)

Experience with OS monitoring, backup/restore, configuration automation technologies (Chef)

Experience working in an international environment, being able to work effectively with international and virtual teams

Capable in technical documentation and creation of knowledge-based assets (KBAs)

Ability to continuously acquire new knowledge proactively and independently

Analytical and solution-oriented thinking Basic Knowledge in Network and Storage Preferred:

Basic knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector

Work experience as Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration)

Working knowledge in Business Object Products (BOBI, BODS etc)

Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases

Exposure to ITIL framework

What you get from us

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment Apply now


Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP,you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 398833 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.