This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2289190

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Bonner County Job Description

[]{#_GoBack}Title:DEPUTY COURT CLERK II(Civil and Criminal)

Department:Court Clerks

Supervisor:Elected County Clerk and Director, Court Operations

Supervision Exercised: None

Job Description Revision: 04.20.2018

Posting Title

Deputy Clerk

General Summary

The Deputy Clerk is a master multi-tasker with excellent communication skills and upbeat attitude. The Deputy Clerk assists management, judges and visitors to the courthouse by handling a variety of tasks, including but not limited to providing quality customer service to the public who are conducting business within the courthouse, processing court-related paperwork, collecting fees and accurately entering data into the court management system. The Deputy Clerk will provide polite and professional assistance via phone, mail, email and over-the-counter and is generally a helpful and positive presence in the courthouse.

The Deputy Clerk is a clerical position that assists in the successful operation of the Clerks office. Work involves the ability to follow detailed written and oral instruction in processing court-related documents and to be professional, polite and attentive while also being accurate. The Deputy Clerk shall always be prepared and responsive, willing to meet each challenge directly. The Deputy Clerk must be comfortable with computers, general office tasks, customer service and excel at both verbal and written communication. Most importantly, the Deputy Clerk should have a genuine desire to meet the needs of others.

The Deputy Clerk position is typically performed in an office environment that has intermittent high stress due to deadlines and heavy public foot-traffic and phone calls. The Deputy Clerk is able to tactfully and professionally handle customers in an emotional or agitated state.

[]{#_30j0zll}Court Clerk I: Individuals hired or promoted into a Court Clerk position, start as a Court Clerk I until performing the work independently on a regular basis, then is eligible to promote to a Court Clerk II.

Essential Functions

The essential functions of the Deputy Clerk position include, but are not limited to the following duties and responsibilities:

1.Provide excellent customer service to the public over-the-counter, via phone, mail or email. Maintain neutrality and confidentiality in communications with customers. Discussions shall be kept within the scope of the business being conducted. The Deputy Clerk shall not give legal advice or provide personal opinion or hope of outcome for the customer, in order to maintain the Courts commitment to procedural fairness.

2.Work independently, following written and verbal instructions to accurately process all court-related documentation. Accurately enter data into the Courts case management system. Work collaboratively with co-workers to enhance the efficiency of the Clerks office and to process documents within established time-frames.

3.Learn all aspects of the Courts processes that relate to District Court and Magistrate Court, including infractions, misdemeanors and felonies; family law, mental and probate cases, guardian and conservatorships, name changes and evictions. Processes to include processing all documentation, collecting court fees, filling public records requests and assisting the public who have business within the Clerks office.

4.Work closely with management, in-court clerks, administrative assistants, bailiffs and judges in order to accurately and efficiently process case file documentation. Communicate with other agencies such as the sheriffs office, attorneys offices or any other internal or external agency, as may be necessary, in a professional manner to facilitate the ac urate and efficient processing of court-related business.

5.Perform all other duties as assigned by Supervisors, Director or Clerk of the Court.

Secondary Functions

1. Occasionally assists during elections as directed by the Clerk of the Court.

2. Sorts and processes department mail.

3. Trains co-workers or new staff as needed.

4. Travels from time to time within the local area as may be necessary.

5. Performs minor maintenance functions for the office copier, time clock, and other general office equipment by ensuring that proper materials are in place and performing basic troubleshooting functions as needed.

Specifications

1. Maintain confidentiality in all matters relating to the business of the courthouse. Keep confidential all communications, documents and d