Job Information
I.T. Responsive MSP Service Desk Level 3 - Orange County in Santa Ana, California
Currently seeking full time Support Engineer (Level 3) for a Managed Services Provider with offices in Orange County and San Diego California. Looking for technology professionals interested in joining a fun, high paced team. We specialize in Managed Services and Microsoft technologies.
Responsibilities:
The Network Support Technician will interface with clients, internal service and project departments. The job will include but is not limited to installation, diagnosis and troubleshooting systems/servers and Network services.
This will include but is not limited to:
Architect and configure cloud environments for clients
Architect and Install servers/systems, routers, firewalls and other equipment for clients
Design/Implement/Support network and server (on premise and cloud based) infrastructure
Architect cloud infrastructure and migration planning
Respond to service requests and repair the malfunctioning equipment/software in a timely manner
Create/improve Technical Service Group standards and implementation methods
File timely technical reports and create update technical documentation
Some lifting of computer equipment
Driving to client locations may be required
Position Requirements:
Ideal applicants will have familiarity with Windows Servers, Windows 10/11, Microsoft Azure, AWS, SQL, Active Directory, Microsoft 365
Familiarity and proficiency with Cisco, SonicWall, Dell, EMC, VMWare
Proficiency with switches, firewalls, IP routing, network security, VOIP, and the OSI model
Proficiency with virtualization
Superior troubleshooting skills are a must
Must be fast learner with good verbal and written communication skills
Excellent customer service skills
3-5 Years of Network experience, MSP experience preferred
Knowledge of Autotask (or Connectwise) and RMM solutions
One or more IT certifications/training
High school diploma or equivalent is required
Advanced knowledge of computer networking
Advanced knowledge of PC (Mac a plus)
Advanced knowledge of Windows operating system and utilities (MacOS a plus)
Powered by JazzHR