At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

The Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment. Leveraging the latest technologies, and built on ServiceNow’s intelligent platform, we deliver a seamless, personalized experience at every step of our customers’ journey. The products we build power digital business for ServiceNow and can even become commercially available.

What you get to do in this role:

• Working closely with Engineering Managers and other Architects in the team to develop best in class technical designs in building enterprise grade software.

• Develop and implement custom AEM components, templates, and workflows based on business requirements

• Integrate AEM with other enterprise systems, third-party applications, and services

• Collaborate with designers, content authors, and other stakeholders to ensure the usability, accessibility, and performance of AEM-based solutions

• Configure and optimize AEM instances for scalability, reliability, and security

• Develop and maintain documentation, guidelines, and best practices for AEM development and administration

• Stay up to date with the latest AEM features, technologies, and trends, and propose innovative solutions to enhance our digital experiences.

• Developing across the full stack of Web technologies - JavaScript, AngularJS, React, HTML, CSS, and SQL

• Working in a Scrum-based Agile development process that is light on documentation and meetings and heavy on coding.

• Design and implement software that is simple, intuitive, and easy to use that will allow customers to extend and customize the functionality to meet their specific business needs.

• Play a key role in the design and implementation of new products and features while also enhancing the existing product suite.

• Translate requirements and mock-ups into fully functional features by working closely with business and product owners, and creative designers.

• Collaborate with product managers and user experience designers to deliver delightful experiences.

• Build rich, modern web and mobile web experiences that are accessible, progressive, and responsive.

To be successful in this role you have:

• 10+ years of Industry experience with a minimum of 5 years of leading a high performing team.

• 3-5 years of experience developing AEM solutions, including AEM 6.x and above

• Proficiency in Java, JavaScript, HTML, CSS, and other web technologies

• Experience with AEM development tools, such as Apache Maven, Adobe Developer Tools, and Adobe Experience Manager Eclipse

• Strong understanding of AEM architecture, including sling, OSGi, and JCR

• Experience with AEM integration patterns, RESTful services, and microservices architecture

• Knowledge of web analytics, SEO best practices, and performance optimization techniques

• Expertise in various architectural models, including domain-driven design, microservices-architecture, event-driven-architecture, and micro-frontend-architecture.

• In-depth knowledge of multiple technology stacks: Cloud service providers (Azure, AWS), Messaging platforms (Kafka, Dell Boomi), Languages (Java, JavaScript), UI Frameworks (Angular, React), Monitoring systems (Splunk, Catchpoint), Essential cloud services (API Gateways, CDN) and Web Technologies.

• Strong experience in building smart systems with an in-depth understanding of AI & ML concepts and data processing mechanisms with a focus on automation, productivity, and consumer-grade experience.

• Experience and deep knowledge of the ServiceNow platform is preferable.

• Strong interpersonal skills and executive presence to single-handedly drive presentations with Executives and Senior leaders in the company.

• Demonstrated strong communications skills; must collaborate and/or influence peers through explanation of facts, policies, and practices.

• High-quality organizational and leadership skills, with the ability to strongly influence without authority.

• BS/MS in computer science, engineering, or relevant field

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For positions in the Bay Area, we offer a base pay of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

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