JOB TITLE: ORDER MANAGEMENT

LOCATION: SANTIAGO - ON SITE

SCHEDULE: MON TO FRI 9:00 AM - 6:00 PM / 10:00 AM -7:00 PM DURING DLS

TRAINING: 9:00 AM -6:00 PM

GENERAL DESCRIPTION OF THE JOB:

This role is vital in ensuring the accurate and efficient processing of Service Orders/Bridge Orders along with maintaining strong communication with internal teams and Sales Reps. Evaluate error messages and correct them using a computer system. Process Service Orders/Orders according to department guidelines and policies.

JOB REQUIREMENTS

• Excellent verbal and written communication skills

• Organized with strong attention to detail

• Order Processing experience preferred

• 3-6 months General Office experience preferred

• Previous experience working with Oracle system

• Ability to make decisions and exercise judgment

• Ability to work in a team environment

• Ability to handle multiple tasks

RESPONSIBILITIES / ESSENTIAL FUNCTIONS:

Perform standard account setup and order entry functions

• Create and maintain account information

• Enter, correct, and process orders

• Enter Bridge Orders in the Oracle system

• Evaluate error messages and take corrective action

• Maintain necessary data documentation

• Contact internal departments and other Jostens locations to obtain or provide information for accurate order entry

• Accurately enter all Service Orders/Bridge Orders into the ERP system

• Review order documentation for clarity, completeness, and consistency with established part records

• Review customer order product revision levels and initiate Change Orders

• Prepare documents to communicate customer order needs

• Modify existing orders as per customer requests and coordinate with production centers to assess schedule changes.

• Update internal documents to reflect required changes and communicate them to the production team

• Manage email and phone communications effectively

Team participation and responsibilities

• Communicate openly with team members, provide feedback, and instill cooperation and trust

• Participate in the team’s sense of vision, mission, and common purpose

• Demonstrate a commitment to the team’s roles, tasks, and responsibilities and leverage the skills, talents, and creativity of all team members

• Contribute to the team’s goal of continuous improvement, anticipating and adapting to change

• Provide recommendations for process improvement