Cisco Customer Delivery Architect in Sao Paulo, Brazil
Customer Solutions Architect
The Customer Solutions Architecture team is responsible for providing technical solutions to new & existing corporate customers based on Internet & WAN, Managed Security, IP VPN, V,oIP and Hosting technologies.
Responsible for actively driving and managing the requirements gathering ahigh-levelvel design process, working with direct and channel customers you will describe the company’s technology and product portfolio positioning to both business and technical users.
Usithe ng business process and analysis skills you will build a set of requirements in consultation with the customer and then, working with engineers and operational teams, you will producehigh-levelvel design. Documentation will be to a high standard, as will your communication skills. Being able to explain technical concepts to a non-technical audience is a key aspect of the role, together with an understanding of business needs and pressures in a commercial setting.
Determine technical and business requirements from clients and provide technical solutions in a professional manner and to agreed timeframes
Create internal design configuration documentation including network diagrams with technical explanations
Feedback on issues with current products aprovidingide input around new products
Perform technical development for bespoke solutions as part of a design and developmeframeworkork
Sell technical solutions to the customer with professionalism and enthusiasm
Provide accurate and timely management informatioincludingude - activity reports, bid reviews, project forecastKPIsI’s
Structure and produce compelling sales proposals, commercial and technical documentation
Interface with the implementation/project team, articulating customrequirementsent, to ensure smooth transition from Sale to Delivery
Act as customer stakeholder in bid and project teams
Be able to take the lead in small project activities, working with groups of engineers
Educated to CCIE or equivalent vendor or academic qualification in the IP and networking space.
Understanding of the lower level workings of VPN technologies including IPSEC and MPLS VPNs
Able to work with BGP and OSPF routing protocols to design resilient solutions
Understanding of quality of service in design and implementation to support converged networking and Voice Over IP
Working knowledge of current security technologies and security trends in the industry
Comfortable working with server technologies for solution building, including virtualization; network storage systems, and data center services. Familiarity with cloud technologies and their application is desirable
Significant previous experience in requirements gathering and solution design in a commercial setting
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.