Description As the Guest Services Manager NE, Review VIP reservations, amenity orders, and resumes for incoming and in-house guests. Update the computer system by inputting inventory and non-inventory groups. Control the suite book to ensure suites and special blocks are handled correctly. * Perform front desk supervisor duties as required. Handle cash, make change, balance and assign house bank. Count cash and other methods of payment at the end of the shift to verify and balance the house bank. * Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Plan and implement detailed steps by using experienced judgment and discretion. * Communicate effectively both verbally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Monitor lobby traffic and make staffing adjustments accordingly. * Provide safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the customer. File access slips in room order. * Perform the duties of Guest Service Agent, Reservation Agent and Telephone Operator in a friendly and courteous manner to ensure guest satisfaction. * Other duties as assigned by the Front Office Manager such as assisting in roles of manager on duty and formulation of scheduling. The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. * Ability to effectively deal with guests, some of who will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. * Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. * Ability to listen effectively and to speak English clearly to communicate with customers and employees and assist and/or perform night audit functions including reporting, posting of revenues, auditing financial reports. * Hearing and visual ability to observe and detect signs of emergency situations and to access and accurately input information using a moderately complex computer system. * Ability to lift and transport metal deposit boxes weighing up to 15lbs. * Ability to analyze information and make effective judgments. Other Expectations: * Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. * Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays. * All employees must maintain a neat, clean and well-groomed appearance (specific standards available). * Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties. * Complies with health and safety rules, regulations and procedures to maintain a safe environment. Working Conditions: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: Sedentary work: Exerting up to 10 pounds of force occasionally (occasionally: activity