Job description

We at Seattle Monorail Services (SMS) are a small team dedicated to each other and to our mission of stewarding the Seattle Monorail. Our stewardship of the historic system includes the system itself, the role it plays in the transportation network, its importance as a City icon, and ensuring its sound financial footing. We are energetic, hard-working, effective, efficient, and team players. We focus on mutual respect and results, not rank or process. We enjoy ourselves and what we do -- we work for the Monorail.

Job Title: Monorail Driver and Customer Service Representative (Hybrid position)

Reports to: Operations Supervisor

*FSLA Status: *Non-exempt; At-will

Compensation and Schedule: Starting hourly rate is $20.00/hour. Upon successfully passing Monorail Operator Training, hourly rate increases to $21.00/hour.

Seattle Monorail Services offers medical insurance to all employees who work a minimum of 25 hours per week. Plan enrollment occurs on the first day of the month following the plan's 60-day waiting period and sometimes falls within the new-hire probationary period (90 days). All permanent employees beyond their new-hire probationary period are eligible to participate in the company SIMPLE-Individual Retirement Account plan as well as our book and tuition reimbursement program.

We are looking for a full-time candidate who is able to work morning shifts including Sundays . Shifts are typically 6-9 hours in length. The Monorail is open 7 days per week, 363 days per year. We are looking for employees who are flexible and able to work weekdays and weekends. We believe in work-life balance and work hard to ensure our employees have two consecutive days off in a row; we also produce employees schedules at least one month in advance.

Position Objective: The Seattle Center Monorail system plays a significant role in providing fast, direct transportation to and from events at Seattle Center. This unique position includes learning how to operate the historic Seattle Center Monorail as well as working as a customer service representative to assist passengers.

Who are you: An enthusiastic lover of transportation, events and people. You have a true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging and knowledgeable of all things Monorail and Seattle Center related. You know that first impressions are everything. One must provide friendly, responsive service to create an exceptional experience for all our customers riding the iconic Monorail. Lastly, you enjoy working hard and in a team environment.

Essential Functions:

• Operate the Monorail trains in a safe and professional manner while meeting on-time performance requirements
• Provide superior customer service
• Actively participate in our Employee Safety Reporting Program
• Communicating operational status of the system with maintenance and operations staff
• Cleaning or coordinating with janitorial team to maintain a sanitary, tidy train, and station
• Following safety protocols and communicating with Operations, police, and security personnel for the purpose of maintaining safety and security
• Perform any other duties that are required by the Operations Supervisor or Manager
• Welcome guests and answer general questions about Seattle Center Monorail
• Remain knowledgeable about operating hours and ticket prices as well as general Seattle Center visitor information
• Assist with troubleshooting of ticket kiosks and crowd control at Monorail Stations

Training Overview:

Pass a pre-employment drug screening, all subsequent random screenings, and DOT phy