Description

Come build the future with us!

At Amazon we expect no more and no less from you. Ever since Amazon opened its virtual doors, our aim has been to become the most customer-centric company in the world. How? By having people like you who make sure that our customers can find everything that they are looking for online – at great value and convenience. Immerse yourself in an environment that is fast-paced, growing and continuously innovating to offer great opportunities for our customers and for you!

We are looking for a Risk Manager to join our RISC Customer Safety Insights and Investigations team.

As a Risk Manager you will be responsible for:

· Identifying, containing, and resolving time sensitive escalations.

· Performing analysis of data from a variety of sources to identify possible risk indicators.

· Performing incident triage, to include determining scope, urgency, and potential impact, identifying the specific vulnerability, and making recommendations that enable expeditious remediation.

· Performing escalation trend analysis and reporting.

· Performing real-time incident handling tasks to support world-wide operations.

· Analyzing escalations from various sources within Amazon and determining possible root causes.

· Tracking and documenting incidents from initial detection through final resolution.

· Writing and publishing techniques, guidance, and reports on incident findings.

· Serving as technical expert and liaison with inside and outside counsel.

· Writing and publishing Correction of Error Reports and after action reviews.

· Presenting deep-dive documents and reports on policy and process gaps to senior executives, leading to continuous process improvements.

The successful candidate should have strong business, communication and writing skills, proven ability to influence senior stakeholders via data-driven and actionable insights, and capable of working independently in an ambiguous environment. You will partner and consult with business, legal, finance, and technical teams to scale and simplify processes, develop robust mechanisms and launch new features.

This is an exciting opportunity to work in a highly visible space and be part of a vibrant and fast-growing company!

Key job responsibilities

The successful candidate will be able to:

Use strong business and communication skills to influence senior stakeholders via data-driven and actionable insights

Exercise strong judgment in areas where policies are not well defined

Understand the implications of new information for both current and future problem-solving and decision-making

Consider the relative costs and benefits of potential actions to choose the most appropriate one

Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and recommend the most appropriate course of action

Manage several projects simultaneously with precision and accuracy

Dissect complex problems to develop and evaluate options and implement solutions.

Analyze existing policy and process gaps, and identify solutions to close them

Function effectively in a dynamic, fast-paced environment.

Work with cross functional teams – operations, business, finance, data and tech teams to continuously improve the program

About the team

Our vision is to enable our Selling Partners to offer earth’s broadest selection of safe and compliant products to our customers. We achieve our objectives by: (1) ensuring we offer only safe and compliant products in our stores, (2) quickly mitigating and remediating risks if we learn of unsafe products, (3) providing our Selling Partners a positive and low-friction experience in meeting their compliance obligations, (4) improving our external stakeholder’s perception of our ability to offer safe products, and (5) fostering a culture of operational excellence to improve decision speed and accuracy while reducing cost to serve customers and Selling Partners.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

Basic Qualifications

• 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience

• Bachelor's degree or equivalent

• Experience handling confidential information

Preferred Qualifications

• Experience with research and investigation skills or equivalent

• Experience with regulatory filings and reports or equivalent

• Experience with SQL and Excel

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.