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Virginia Mason Franciscan Health Switchboard Operator in Seattle, Washington

Switchboard Operator

Virginia Mason Medical CenterSeattle, Washington

Requisition ID 2022-261608 Employment Type Part Time Department Call Center Hours/Pay Period 32 Shift Evening Weekly Schedule Friday 3:00 - 11:30p, Sat-Sun 5-9p Remote No Category Administrative and Clerical

Overview

Virginia Mason Franciscan Health brings together two award winning health systems in Washington state - CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.

Responsibilities

This position provides prompt courteous service using increasingly complex and varied communications skills with internal and external customers.

Some responsibilities include but are not limited to: Acts as a general switchboard operator; answers, places and connects calls; answers VMMC related questions; Acts as an answering service, triages calls and relays messages to a variety of populations; Performs clerical duties; and Dispatches services as needed.

As a part of our organization, we currently offer the following additional benefits:

  • Competitive starting wages (DOE) and training to grow within the company

  • Paid holidays, vacation and sick time

  • Medical/Dental/Vision Insurance plans

  • Flexible health spending accounts: DCFSA and FSA

  • Health Savings Account - (HSA) for use with the high deductible health plan

  • Short and long term disability programs

  • Employer paid life insurance

  • 401a and 403b retirement programs

  • Tuition Assistance for career growth and development

  • Bright Horizons programs for additional support with children, pets, dependent adults, and household needs

  • Employee Assistance Program (EAP) for you and your family

  • Voluntary Protection: Group Accident, Critical Illness, and Identify Theft

Qualifications

  • A working knowledge of basic medical terminology.

  • Excellent communication skills.

  • Excellent customer service skills.

  • The ability to work efficiently and multi-task in a fast-paced, high pressured environment.

  • The ability to use a computer.

  • The ability to learn quickly.

  • Excellent interpersonal skills.

  • Excellent memory skills.

Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes comprehensive compensation and benefits, continuing education and support, and the opportunity to live in one of the most livable cities in the country, you will find that an opportunity with Team Medicine is one worth taking. Virginia Mason Medical Center, was recognized among the Best Hospitals in Washington state by U.S. News & World Report. Located in Seattle, WA, Virginia Mason is an internationally recognized leader in the continuous improvement of health care. With an extensive list of awards and distinctions that includes our recognition as Top Hospital of the Decade by The Leapfrog Group, Virginia Mason offers you the opportunity to partner with exceptionally talented peers at every level. You will contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad. Join us, and find out how many ways Virginia Mason offers you the chance to focus on what really matters - our patients.

We deliver inspired people to do meaningful work.

We are an equal opportunity/affirmative action employer.

Apply (https://careers-commonspirit.icims.com/jobs/261608/login)

Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to

a diverse and inclusive workforce. All qualified applicants will be considered for

employment without regard to race, color, religion, sex, sexual orientation, gender

identity, national origin, age, disability, marital status, parental status,

ancestry, veteran status, genetic information, or any other characteristic protected

by law. For more information about your EEO rights as an applicant,

pleaseclick here. (https://tbcdn.talentbrew.com/company/35300/img/v1_0/EEOLawPoster.pdf)

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

CommonSpirit Health™ participates in E-Verify.

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