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IBM Customer Success Manager in Seoul, South Korea

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

As a Customer Success Manager (Architect) you will apply your technical skills to help our customers achieve their business outcomes with hybrid cloud & AI Growth Offerings. You will be responsible for use case identification, solution architecture design, MVP builds, and adoption of our Growth Offerings that run on Red Hat OpenShift. You will also guide IT executives through the changes needed to unlock the full value of hybrid cloud, show users how to get value out of their solutions, identify expansion opportunities, and work with the renewal team to ensure execution of the renewal process.

To be successful in this role you:

  • Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent

  • Deeply understand customer business and technology needs; become the face of IBM to the customer

  • Serve as a trusted technical expert for the customer's cloud migration, deployment, and adoption of Hybrid Cloud & AI Growth Offerings

  • Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions

  • Have handled difficult customers or situations and can demonstrate resolutions

  • Willingness to take initiative and tackle things on your own

  • Ability to navigate data and people to find answers

  • Execute customer success plan to drive adoption post-deployment

[Required Experience]

  • Technical understanding and hands-on experience with Containers, OpenShift or equivalent, Value Prop, Use Cases, Competitive Differentiation

  • Technical understanding of IBM Middleware/Software/Cloud Services or equivalents

  • Experience with enterprise software implementations

  • Ability to show customers how to 'use' the offerings to get to first productive use and proactive expansion

  • Can build a growth plan to demonstrate how Growth Offerings will deliver customer outcomes

  • Analytical mindset and problem-solving skills

  • Understanding of enterprise software implementations, SaaS / IaaS / PaaS and cloud applications

  • Strong interpersonal relationship building and executive communications skills

  • Can manage multiple customer accounts and projects simultaneously

[Preferred Experience]

  • 5-10 years of experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g., technology or management consulting)

  • Experience working with OpenShift or equivalent and Hybrid Cloud & AI Growth Offerings

  • Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud

IBMReferred_AsiaPacific

Required Technical and Professional Expertise

Please refer to 'Your Role and Responsibilities.'

Preferred Technical and Professional Expertise

Please refer to 'Your Role and Responsibilities.'

  • Native language proficiency in Korean

  • Fluent communication in English

About Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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