Job Description

Job Overview: The Auto Finance Operation Management is responsible for managing and supervising the day-to-day operations of automotive finance business, ensuring efficient delivery and operation of financial products and services. They collaborate with teams to develop and implement strategic plans to enhance customer satisfaction. Additionally, they oversee the achievement of key performance indicators for auto finance business and update and optimize cooperation strategies with financial providers.

Responsibilities:

Ensure high-quality delivery of financial products and services and maintain customer satisfaction by continuously improving business processes to enhance efficiency.

Responsible for the daily operations of retail finance, including business operations, process control, case handling.

Analyze market trends and competitors, collaborate with sales teams to develop retail finance marketing plans, and drive innovation and business growth of financial products.

Responsible for training support and management of cooperation partners. Responsible for financial product business data management and settlement, including regular data report preparation and financial-related settlement reconciliation.

Requirements:

Bachelor's degree above, Finance background is preferred.

More than 3 years of relevant experience in auto finance industry with OEMs, familiar with operational management of financial products and services.

Excellent communication and coordination skills, able to effectively communicate and cooperate with internal and external partners.

Strong data analysis skills and problem-solving abilities, capable of making decisions based on data and driving business improvement.

Fluent in Mandarin and English

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

Our Company (https://search-careers.gm.com/en/working-at-gm/)

Our Culture

How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)

Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

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The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.