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Sutherland Global Services Associate-CS Phone in Shaw, Philippines

Associate-CS Phone

Req:

21010078_en

City:

Shaw

State:

Manila

PH

Work Location:

Shaw IT Center

hide-job:

21010078_en

https://sutherland.taleo.net/careersection/2/jobdetail.ftl?job=21010078&lang=en

PH

Job Description:

Sutherland is seeking a reliable and detail-oriented person to join us asCustomer Service Consultant (Chat). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Consultants in this role get to:

Be the point of contact:Develop outstanding customer service skills. Sit in on multiple simultaneous live chat sessions to provide exceptional customer service. Answer inbound Calls. Provide basic troubleshooting on a variety of products and services.

Qualifications:

Our most successful candidates will have:

  • A High School diploma or GED

  • Excellent verbal and written communication skills; proficient reading skills

  • Multi-tasking skills, showcased through the use of several applications (experience working with CRM applications preferred)

  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience

  • Proven customer service skills

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