Position Summary:

Improves Revenue Cycle efficiency and automation, including but not limited to monitoring of Revenue Cycle systems, identifying root cause, documenting processes and related issues, and recommending improvements, and participating in and/or leading initiatives. Defines, captures, and facilitates prioritization of pre- and post-implementation enhancement requests and issues. Partners with all applicable health system departments and facilitates collaboration between colleagues, business partners, vendor partners and end users.

Essential Functions and Responsibilities:

• Documents business processes/procedures and makes recommendations for workflow improvements and optimization.

• Serves as administrator for related operational applications. Responsible for the on-going maintenance, testing, development of workflows, workflow analysis, technical build/configuration, change documentation, application deployment/support, monitoring and optimization of Process Excellence maintained systems.

• Participates in and/or leads the implementation or enhancements of systems, software, and solutions to system related problems, specific to Revenue Cycle.

• Evaluates Revenue Cycle needs and facilitates the development of configurations that support business processes.

• Promotes and actively seeks to develop positive internal (team members) and external (Process Excellence customers) relations. Collaborates across multiple organizational areas.

• Performs application testing and validation as part of McLaren’s full life cycle testing policies for Process Excellence maintained systems.

• Performs other related duties as required.

Qualifications:

Required:

• Associate degree in a health care field, information technology or related field and 2 years of relevant revenue cycle experience.

OR

• High school diploma and five or more years of relevant experience may be acceptable.

• Two years experience installing, configuring, documenting, testing, training, and implementing new applications and systems.

• Ability to travel to all McLaren Regions as necessary. Travel will be kept to a minimum but may be required based on current business needs.

Preferred:

• Bachelor’s degree in a healthcare or information technology field

• At least one year working knowledge of programming language

• Two years of experience in Experian Revenue Cycle products – ClaimSource, eCareNext, etc.

• Certifications in primary Cerner solution area, or Project Management Professional (PMP)

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans