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Global Excel Management Inc. Customer service Representative - Primary Assistance in Sherbrooke, Quebec

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

As a Case Coordinator, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

What does your typical day look like?

  • Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;

  • Open the initial claim and refer the person to the most suitable healthcare providers;

  • Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;

  • Record the interactions and transactions in the claims system and ensure a superior level of customer service.

What skills and training do you need?

  • A high school diploma combined with experience in customer service;

  • Work experience in customer service, telecommunications, or in the medical field;

  • Excellent verbal and written communication skills in French and English. Any other language is considered an asset;

  • Proficiency in the Microsoft suite of products;

  • Ability to work efficiently with people in a fast-paced, team-based environment;

  • Good problem-solving skills;

  • Available days, evenings and weekends;

  • Show empathy, understanding, patience and attention to detail, while being professional and resourceful.

  • Global Excel offers more than a position;

  • We offer a professional future with a competitive compensation including base salary, performance bonus and benefits;

  • Please reach out to your local HR department if you would like to know more about benefits offered in your site.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

Job ID: 2021-1350

External Company Name: Global Excel Management

External Company URL: http://www.globalexcel.com

Street: 73 Queen Street