Lead Restoration Technician is Water/Fire/Mold restoration to seek out and run jobs according to industry standards. The Lead Technician is responsible for restoration/mitigation and cleaning jobs. This position requires a person who is self-motivated, experienced in mitigation and has great customer service skills. IICRC certifications preferred but will train the right people. Must be able to explain the process and answer customer questions. Monitor, communicate, and direct customer needs. Communicate clear expectations to production technicians and supervise their activity. Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.