Tenneco/Federal Mogul Motorparts Customer Service Supervisor in Smyrna, Tennessee
Customer Service Supervisor
Tracking Code: 185713
Job Location: Smyrna, TN
Country: United States
Tenneco’s Motorparts (DRiV) is a world leader in the international automotive aftermarket built from the combined strengths of Tenneco, Federal-Mogul and Öhlins with 31 of the best known and respected aftermarket brands, including 14 brands 100 years or older. Our colleagues throughout 25 countries around the world work as one team, driving advancements that help our customers get the most from every vehicle, every ride, every race and every journey.
We are looking for a Customer Service Supervisor. Responsibilities include scheduling and planning specific domestic and all export orders, implementation of policies and procedures, and making recommendations for improvements in the process of order allocation and shipping to achieve a 7-day order to door goal. Responsibilities also include ensuring our inventory group gets the information needed to improve fill rate. Also, orders supply for the Outbound department, and answers customer service issues daily.
The team is ready to act immediately on those candidates who are the best fit for the role. You’ll first hear from someone in Talent Acquisition to schedule a phone screen, and then the next step will be a personal interview with our Hiring Manager. We pride ourselves on moving through processes quickly, and you can be sure of transparency and prompt communication throughout.
Must comply with all EH&S regulations for the protection of the environment and maintain safe working conditions.
Policies, procedures, and work instructions must be adhered to for quality assurance and customer satisfaction.
Assist in the design and development of distribution processes to include quality, safety, cost reduction and operations to support process improvement.
Participates in root cause analysis to identify problems and recommend changes.
Monitors production standards and develops programs to improve productivity.
Assists in training employees on distribution processes and equipment.
Assists the Operations Manager in problem resolution relating to production, standard operating procedures, safety and quality.
Evaluates hourly associates and provides feedback regarding job performance and expectations in a timely manner.
Education: Bachelor’s Degree in business disciplines or equivalent work experience
Skills & Experience:
Minimum 2 years of operations experience in a manufacturing/warehouse/distribution center environment preferred.
Prior multi-shift distribution center experience
Technical skills in logistics processes and methods to include flow, cost efficiencies, engineered standards, equipment, safety and quality.
We are an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.