Program Manager Operations Job Locations

US-Remote ID

2024-13299

Category Reporting and Analytics  

Position Type Full-Time Overview

The Program Manager, Operations will partner directly with the assigned Client Executive and will focus on the execution and delivery of the Cotiviti HEDIS/Quality Products and Services. The Program Manager will directly own and manage a small number of clients and is responsible to oversee all aspects of our engagement for our HEDIS/Quality solution set. The Program Manager will leverage their healthcare and project management knowledge in an effort to deliver the highest quality of services to Cotiviti clients.

Responsibilities

Accountable for ensuring the successful delivery of products and services to small number of clients within the Quality/HEDIS Cotiviti Portfolio. This will require the Program Manager to partner very closely with the assigned Client Executive, Data Analyst, as well as other teams across the organization. * Produces and manages documents related to client projects, calls, meetings, product specifications, special initiatives and follow up. * Interacts directly with customers to drive client satisfaction and product adoption in support of Quality Reporting and other initiatives as defined. * Fully accountable for ensuring that open issues are managed in a timely manner and that no key milestones are missed. * Responsible and Accountable for ensuring that the costs/expenses of managing clients are aligned with the anticipated revenue. * Responsible to track and report on client contractual SLA's * Identify issues and obstacles that may hinder success and ensure the appropriate Cotiviti resources are working to correct these issues. * Completes all responsibilities as outlined on annual Performance Plan. * Completes all special projects and other duties as assigned.

Qualifications

• Bachelor's degree is required, Relevant Master's Degree preferred.
• A minimum of 5 years of health care industry experience with a health plan, TPA, or vendors of data analytics or claims processing technologies.
• 1 - 3 years of experience with HEDIS
• A minimum of 3 years of successful client/program management.
• Demonstrated experience managing the deliverables of a client. Ability to foster relationships at the appropriate level within the Client organization and take full accountability for managing client escalations.
• Proven ability to handle stressful situations, multiple tasks, and deadline pressures. Formal training in enterprise project management methods and process management experience preferred.
• Outstanding presentation and communication skills.  Proven success in preparing and delivering presentations that convey information critical to the audience and adjusting to meet changing audience needs.  Ability to listen and understand information and ideas whether presented verbally or written.
• Excellent verbal, written, and interpersonal communication skills with strong grammar and writing skills.  Able to interact easily and appropriately with internal and external individuals with a professional demeanor.  Ability to follow up on outstanding tasks/deliverables.
• Ability to navigate cross functional internal teams to execute on complex tasks in a growing and changing environment.
• Excellent computer skills in Microsoft word, Excel, PowerPoint and Outlook a must.
• Knowledge of Project Management required.
• Willingness/availability to travel up to 25% may be required. Mental Requirements:
• Strong verbal and written communication skills, with various levels of the organization and with clients.
• Strong organization skills, accuracy, and high attention to detail.
• Ability to navigate and... For full info follow application link.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities