Salesforce.com, Inc Summer 2021 Intern - Success Associate (FINS) in Springfield, Illinois
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.
TITLE: Summer 2021 Intern - Success Associate
LENGTH: 12 weeks
The Success Associate Intern will be responsible for helping customers adapt and realize value from their investment with Salesforce. They will strive to understand the customer goals and challenges and draw a clear path for success. In this role, the Success Associate will be partnering often with Success Managers to help global customers achieving their desired business goal. The end result is increased value, adoption, customer satisfaction and ultimately expansion of the Salesforce footprint.
The ideal Success Associate is a champion of Salesforce products and features and has the ability to prioritize, multitask, and engage dynamically with a set of customers
Develop an understanding of typical business challenges faced by customers and map Salesforce features and associated business benefits to address their needs
Understand and help customers derive maximum value from their investment in Salesforce
Build capability to evaluate current adoption maturity level and blockers to adoption, and provide adoption best practices and a prescriptive approach to increase adoption.
Build capability to recommend additional Salesforce Cloud Services needed to drive success
Partner with success managers, sales and the extended account team to support customers growth and to help them achieve their objectives
Escalate and drive mitigation plans among cross-functional teams to de-risk accounts
Build and nurture relationships across accounts to solidify our partnership and commitment to the customer
Understand how to monitor customer usage data, renewal dates and growth opportunities and translate into a path for success
Optional - Proactively communicates technical product changes, degradations, outages, end of life and new updates
Preferred Qualifications & Skills:
Current Sophomore/Junior pursuing a Bachelor’s degree in Business, Economics, Engineering, or Computer Science
Champion of Salesforce products
Ability to prioritize, multitask, and engage dynamically with customers
Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
Experience with software implementation lifecycle
Collaborative, persistent and self directed
Strong communication and interpersonal skills, with the ability to navigate conflict and foster honest dialog
Ability to quickly grasp and distinctly explain technological and business concepts
Comfortable adapting to new opportunities and change
PASSION: Passionate about Customer Success
BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on
URGENCY: Ability to move fast and drive business value and results
OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart
TRUST: Trust the company’s core values
ADAPTABLE: Excels in high levels of uncertainty and change
About Futureforce University Recruiting
Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company.
With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.
Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)
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