Position Title: Order Handling Specialist - Springfield, OH

Start Date: 26 Apr 2024

Country: United States

Location: Springfield, OH, United States

Employment Type: term

Full-Time/Part-Time: Full time

Workplace: On-site

Description: At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

POSITION TITLE: ORDER HANDLING SPECIALIST

REPORTS TO: SUPERVISOR, ORDER HANDLING

What we offer:

Benefits: Medical Plan (You can reduce your deductible by participating in our Wellness Program for 2024. Employees will then have the option to potentially get their medical benefits at no cost in 2025. Ask us for details!) Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

PRINCIPAL RESPONSIBILITIES:

This position works closely with various internal departments to ensure accurate information is received from the customer, allowing orders to be entered into SAP and in some instances procured from an external supplier. This position requires strong communication skills working with multiple internal and external office personnel. These skills are needed when communicating order status changes or verification of order processing.

Main Responsibilities:

Entering, releasing, and updating orders in SAP

Purchasing parts from external suppliers via PO creation in SAP

Responding to incoming customer emails and inquiry tickets

Contacting customers via phone and email

Working with Internal departments on customer solutions and follow-up

Working in a team environment

Other duties as assigned

EDUCATION: 2-year college degree or high school diploma plus relevant work experience.

Experience : Minimum of two years experience in the customer service field. OTHER REQUIREMENTS:

Ability to multitask between multiple computer screens and programs

Typing skills of 50 wpm or better

Knowledge of Microsoft Office products

Excellent organizational and problem-solving skills

Good verbal and written communication skills

Knowledge of SAP or equivalent business systems

Positive attitude and true willingness to help our customers

*KCN

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.