Job Description Template Code: 9AB Park Nicollet Health Services Position Title: Safety & Security Officer-Hospital Location: Methodist Hospital Department: Safety & Security Written by: Cassey Hoeschen Supervisor's Title: Safety & Security Operations Supervisor Final Approval (Dir. or VP Level) Safety & Security Director Date Approved: 1/2013 Date Revised: 8/2017, 9/8/22 Statement of Employee Conduct: As a team member, you will support the mission, vision, and values of Park Nicollet Health Services and will be familiar with and abide by all PNHS policies and procedures. You will also be expected to comply with job-specific standards and embody the competencies of Head + Heart, Together which include; 1.) achieving positive outcomes and goals; 2.) demonstrating care for others and having their well being at heart; and 3.) succeeding through partnerships and as a member of a team; 4. managing oneself under pressure; being a calming influence in a crisis; showing resilience. HealthPartners and its related organizations are committed to fulfilling their mission, vision and values in an environment that promotes the highest organizational and personal integrity and reinforces public trust. In order to accomplish these goals, HealthPartners must maintain an effective program of compliance and ethics that has been developed with input from, and is championed at, the highest levels of the organization. Position Summary: The primary role and responsibility of this position is to protect people, property, information, and the reputation of Park Nicollet Health Services. This position will represent Park Nicollet Health Services, performing duties in a courteous and professional manner that conveys a positive image of the organization and that fosters cooperation and support with staff, patients, visitors, and external agencies. This position will respond to a wide variety of routine public service and emergency support calls requiring various problem solving techniques, judgment, verbal de-escalation and appropriate use of force. This position requires the ability to independently manage work, completing the duties outlined in this job description and other duties as assigned. Tasks and Responsibilities: Essential Tasks: Percentage of Time: Accurately and promptly complete all required documentation to include daily events logs, incident reports, and other forms or documents as assigned. 20% Patrol interior and exterior areas of properties where assigned by vehicle and/or on foot according to SOP's and situational needs. 15% Promptly respond to escalating behavioral and conflict events, assuring for the care, welfare, safety and security of all involved. 15% Promptly coordinate response to internal and external situations impacting life safety, facility infrastructure and business continuity; initiating and utilizing the Incident Command System (ICS) to ensure appropriate organizational leaders are notified and assigned roles as these situations demand. 5% Investigate crimes, traffic accidents, suspicious incidents and other calls for service, gathering evidence and documenting information, and assisting in follow-up investigations as assigned. 5% Address and document unusual or unsafe conditions that may create security concerns or safety hazards, including stopping work to ensure staff, patient, visitor and contractor safety. 5% Restrict access to and identify persons with no business on property. 5% Enforce parking guidelines and direct traffic to assist motorists. 5% Process lost and found property, patient valuables, contraband, and weapons. 5% Participate in daily shift briefings and department training. 5% Be flexible with regard to scheduled hours to meet business needs. 5% Perform other duties as assigned ongoing Job description rankings are intended to reflect normal averages over an extended period of time, and are subject to daily variances. Quality and efficiency standards should at no time be compromised to meet the ave age expectations expressed above. Job descriptions are subject to change to accommodate organization or department needs. Supervision/Work Direction: This position will provide all levels of corporate staff, patients and visitors direction in facility or situational emergencies. This position will provide direction and supervision to new departmental officers in the form of mentoring as assigned during training periods. Internal/External Contacts: Internally, this position will interact daily with staff and all levels of management including facility administrators, patients, visitors and contractors. Externally, this position will interact frequently with authorities having jurisdiction such as local, state and federal law enforcement, local fire and safety officials. Education/Experience: FBI/BCA background check required upon hire. Approval for continued employment is dependent on this background result. Minimum high school graduate or equivalent and one or more of the following educational or experience requirements: 2 or 4-year degree in Law Enforcement/Criminal Justice or currently in a degree program. Previous experience in healthcare security. Previous law enforcement or public safety experience. Previous customer service. Military experience as applicable. Strong leadership and interpersonal skills required. Strong time management and organizational skills required. Special Knowledge/Skills/Certifications/Licenses: Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients. Strong written and interpersonal communication skills required. Must possess and maintain a current and valid Minnesota Driver's License or equivalent. Required Courses Successful completion of the New Officer 25-day Training Program, including: Departmental Verbal De-escalation Training Departmental Defensive Tactics Training Required within 12 months of hire: Departmental Expandable Baton Training Departmental Chemical Irritant Training Departmental Electronic Incapacitation Device Training (EID) FEMA ICS 100 (Introduction to the Incident Command System) FEMA ICS 200 (Single Resources and Initial Action Incidents) FEMA ICS 700 (National Incident Management System Introduction) FEMA ICS 906 (Workplace Security Awareness) FEMA ICS 907 (Active Shooter-What You Can Do) Machines/Equipment/Software Utilized: Must be able to operate a personal computer utilizing word processing, spreadsheet, presentation, e-mail and proprietary applications. Must be able to effectively understand and operate push-to-talk two-way radio devices. Critical Job Demands Section 1: Place an "X' next to ONE of the terms that best describes the frequency for each of the Critical Demands. Critical Demands N/A 0% Rare 1-5% (Up to a 1/2 hour) Occa 6-33% (1/2 hour to 3 hours) Freq 34-66% (3 to 5 hours) Cont 67-100% (5 to 8 hours) Standing - Remaining on one's feet in an upright position at a work station without moving about. Walking - Moving about on foot. Sitting - Remaining in a seated position. Squatting - Assuming or maintaining a crouching position... For full info follow application link. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. We are committed to a culture of diversity, equity, and inclusion. A culture where every person feels welcome, included, and valued. It s an important part of our Head + Heart, Together culture, and critical to our success.