Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Data Analytics, Technology, Underwriting

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$135,300.00 - $223,200.00

Target Openings

1

What Is the Opportunity?

Lead high profile, strategic, large scale, process assessment, improvement and design services to improve overall business performance, customer experience and employee experience by identifying impediments to effective and efficient operational performance. Responsible for leading the most transformational projects, projects that span multiple organizations, projects which require deft handling of sensitive change management issues, and projects with the highest organizational impact. Introduce changes in operational processes and organizational behaviors that have a positive impact on bottom line results. Identify opportunities to improve productivity, decrease costs, increase available capacity, improve accuracy and timeliness, change behaviors, redesign roles and improve operational controls. Partner with business and functional leadership to bridge strategy to execution by informing strategy development, clarifying goals and strategy and conducting capability impact. Manage, organize and coordinate project and portfolios of assignments. Oversee the work of others to ensure assignments are completed on time. Provide direction and consultation as needed. Provide advanced technical consulting, generate new ideas, influence business leaders on the benefits, and assist in their implementation to achieve recommended results. Consult with business leaders on Business-wide or Enterprise-wide issues. Drive the design of new and strategic operating models across larger groups of processes and across the enterprise. Develops strategies for decomposing these large efforts into more manageable projects for teams to perform detailed design and implementation.

What Will You Do?

• Works with Senior Leaders to identify demand for services.

• Satisfies customer demand and internal business requirements by leading efforts focused on providing process assessment and improvement services for the department to improve overall business performance through redesigned workflows, proper staffing levels, redefined roles and responsibilities, productive behaviors, and effective use of technology that have a positive impact on bottom line results and the customer’s experience.

• Partners with business to support strategy development.

• Oversees, designs, leads, and/or conducts capability assessments (all levels of complexity).

• Collaborates with and advises Senior leaders, Department leaders and subject matter experts about how to convert ambiguous requests into specific areas of focus to define the project scope and optimize the value of the process assessment.

• Determines and develops the overall project framework, approach, timeline, and resource allocation, often across multiple teams

• Leads agile project team and is accountable for project deliverables. Manages and concurrently functions as an individual contributor on higher complexity process assessment and improvement projects. Assigns work and manages the work of others.

• Assesses and identifies opportunities for the most challenging/most ambiguous aspects of the process.

• Manages and/or collaborates with others on multiple process assessment and improvement projects.

• Leads and facilitates discovery work sessions with process participant groups or individuals and their management to investigate, document and develop a detailed and comprehensive understanding of the higher complexity aspects of the process and the underlying embedded behaviors that are influencing outcomes.

• Synthesizes, associates and assesses significant amounts of disparate information to identify process issues, their root causes, how different actions generate different results (cause and effect), and the collective impact on process efficiency, effectiveness and the customer’s experience for the higher complexity aspects of the process.

• Applies expert knowledge of Lean Six Sigma process techniques and methodologies to assess the risks and benefits of different process improvement opportunities.

• Identifies both strategic and tactical process recommendations focused on developing a process model that optimizes process efficiency, effectiveness and the customer’s experience for the higher complexity process issues, along with their anticipated impact on the process.

• Determines report format and contents. Creates a formal report (process insights, facts, details, examples, recommendations and impacts) describing the process and opportunities in a clear/easy to understand format, so leadership can make more informed decisions about how to optimize processes.

• Leads and advises Project Engineers, Consultants and Directors on the identification and formal documentation of process assessment findings and recommendations.

• Presents the higher complexity process findings, recommendations and implementation considerations during formal discussions with senior leaders to influence how they view their processes. Leads the presentation discussion.

• Meets with requesting area senior leaders to provide periodic status updates of current project efforts.

• Meets with Manager to review the overall project framework, approach and timeline; and provide periodic status updates of current projects.

• Accountable for the design of the methodology.

• Accountable for business alignment through all phases of the project, including meeting with leaders within department and Senior leaders and leaders from the area requesting the project.

• Provides direction, mentoring, coaching and consultation to Process Engineers, Consultants and Directors for assigned projects, focusing on determining whether the appropriate approach, methodologies, and problem-solving techniques are appropriately employed. Ensures assigned projects are completed on time.

• Leads area/department initiatives beyond core project assignments.

• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Four year college degree.

• Expert critical thinking skills.

• Expert organization, analytic and project management skills.

• Proficient at using Microsoft desktop tools and other technologies (PowerPoint, Excel, video conferencing, Skype, etc.).

• Ability to manage Agile teams.

• Interacts effectively with all levels of management and non-management staff.

• Demonstrated skills and experience:

• Drives project scoping discussions and negotiating with senior leaders.

• Determines relevant metrics to gather and leads the collecting process information from individuals via interviews, observation and/or facilitating large groups.

• Leads teams to document processes via a variety of formats (narrative, process maps, illustrations, etc.).

• Synthesizing, assessing and analyzing information to surface process improvement opportunities.

• Thinking critically to connect disparate information particularly across enterprise processes.

• Thinking creatively to identify both strategic and tactical process solutions/improvements.

• Identifying both qualitative and quantitative impacts of process recommendations.

• Making effective and persuasive oral and written presentations to influence others.

• Works independently with infrequent/limited supervision.

• Works collaboratively with others in a project team environment.

• Builds and maintains strong and ongoing business relationships with project participants, leaders, including Senior leaders and Department leaders, which fosters connections and communications.

• Leads the highest complexity process assessment and improvement projects.

• Manages own work and directs the work of others.

• Demonstrates decisiveness, initiative, innovation in achieving results and the ability to meet project deadlines.

• Coaches, mentors, develops and reviews the work of Process Engineers, Consultants, Directors and rotation staff.

• Responds quickly and effectively to customer’s needs and takes appropriate actions to meet those needs.

• Demonstrates a high commitment to providing superior services and adding significant value.

• Black belt certification, Master Black Belt preferred.

What is a Must Have?

• 8 years of experience applying process engineering principles (such as Lean Six Sigma), with at least 3 years leading complex/large impact process improvement projects.

What Is in It for You?

• Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .