Working Title: Quality Project Manager

Job Class: Human Services Program Consultant

Agency: Human Services Dept

• Job ID : 81593

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 11/06/2024

• Closing Date : 11/19/2024

• Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office

• Division/Unit : DHS-Central Office / OPS AE Central GO Quality

• Work Shift/Work Hours : Day Shift, 8:00am - 4:30pm

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $35.43 - $52.53 / hourly; $73,977 - $109,682 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Exempt - Administrative

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

* Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) (Within Minnesota or neighboring states) and flexible hours options are available . *

The Quality Project Manager oversees multi-faceted and multi-program projects in the Agency Effectiveness Administration (AE) within the Central Grants Office (CGO). This position is responsible for overseeing the initiation, planning, execution, monitoring, maintenance, and closeout of projects aimed at enhancing the effectiveness and efficiency of grant making and grant management within the agency. Projects will primarily focus on the Contracts Integration System (CIS), the Department of Human Services’ (DHS) contracts management system managed by CGO. The CIS centralizes the contract management lifecycle, ensures compliance with state and federal requirements, and establishes streamlined processes for data access to support oversight and monitoring functions.

In this role, you will strategically manage and lead projects, ensuring quality and consistency in all project activities, communication, and training. Additionally, key responsibilities will include efforts related compliance, risk management, quality assurance, continuous improvement, data analysis and reporting. This position will report to the CGO Quality Manager and works in close collaboration with CGO team members and staff across the agency, including DHS leadership, program areas, and contractors.

Key responsibilities include:

• Project Management, Communication, and Training

• Strategically manage and lead projects to ensure quality and consistency across all activities, including planning, resource allocation, scheduling, and documentation.

• Oversee project management for large, complex initiatives, implementing new programs and/or modifications to existing ones.

• Facilitate meetings and provide clear communication and status reports throughout the project lifecycle, ensuring project team members and leadership are well-informed.

• Develop and deliver training for CGO team members and DHS staff on new processes and developments related to project initiatives.

• Compliance and Risk Management

• Manage change control processes and mitigate risks, challenges, and barriers to ensure successful project outcomes.

• Conduct, monitor, manage, and oversee reviews, risk assessments, and root cause analyses to proactively identify factors causing performance and outcome variations.

• Manage and monitor audit findings and recommendations, and implement corrective action plans, providing analysis to prevent future non-compliance and improve processes, internal controls, and systems.

• Quality Assurance and Continuous Improvement

• Conduct quality assurance reviews of operational and program practices related to grantmaking and grant management across the agency.

• Perform activities to support the agency, ensuring continuous improvement and adherence to standards.

• Data and Reporting

• Develop visualization tools, charts, graphs, dashboards, and calendars to help management projects and to assist team members in providing a clear overview of tasks and requirements.

• Abstract data, analyze, and provide reports tailored to meet the needs to diverse audiences.

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.

Three (3) years of advanced professional experience in project management and coordinating the implementation of project objectives/deliverables.

Experience must demonstrate:

• Project management experience to efficiently manage interagency/cross agency processes, set and meet milestones and produce high visibility/high impact deliverables.

• Hands-on experience in leading, developing, implementing, and managing projects, applications, or database development projects, preferably from inception to production.

• Working knowledge of project management tools (ex. SharePoint, MS Project, MS Office, Visio)

• Functional knowledge and understanding of software development, hardware/software infrastructure, cloud computing, data management to assist in creating efficient design, development, and implementation of software.

• Interpreting and leveraging user research, user testing, and data analytics to make and validate product decisions.

• Strong interpersonal, facilitation, and communication skills; ability to communicate clearly and professionally both verbally and in writing; ability to respond openly to requests and concerns; experience translating technical information into plain language for a variety of audiences.

• Visual design skills (e.g., you can translate complex ideas or concepts into charts, infographics, diagrams, or video scripts/demos)

• Ability to diagnose and guide teams to troubleshoot issues, solve complex problems, and propose innovative solutions.

Preferred Qualifications

• Lean Six Sigma (green/black belt) Certification, Certified Project Management Professional (PMP), or equivalent experience and knowledge of continuous improvement principles.

• Knowledge of the state systems, processes, procedures, requirements, and regulations related to grant management.

• Experience with business intelligence tools such as Power BI, Tableau, etc.

• Mindset that embraces diverse people, thinking, and styles; demonstrated commitment to valuing diversity and promoting inclusion.

Additional Requirements

REFERENCE/BACKGROUND CHECKS – DHS will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.