Working Title : Technical Support Specialist - Information Technology Specialist 1

Job Class: Information Technology Specialist 1

Agency: Office of the State Auditor

• Who May Apply: Open to all qualified job seekers

• Date Posted: 04/23/2024

• Closing Date: 05/13/2024

• Hiring Agency/Seniority Unit: Office of the State Auditor/Information Technology Specialist 1

• Division/Unit: Operations Management

• Work Shift/Work Hours: Day Shift

• Days of Work: Monday - Friday

• Travel Required : Yes - Up to 10% of time

• Salary Range: $24.08 - $36.14 / hourly; $50,279 - $75,460 / annually

• Classified Status: Classified

• Telework Eligible: Yes - This is a hybrid position with 3 to 4 days per week worked in the office.

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

This position will provide technical support services to all Office of the State Auditor (OSA) divisions and its clients. Technical support services includes workstation, network, and software support and configuration. This position may serve as a primary or backup role in supporting all OSA systems. This position is expected to work more independently as an incumbent learns more about technologies used by the OSA.

*This is a hybrid position. 3 to 4 days per week will be worked in the office.

Minimum Qualifications

A minimum of one (1) year of IT related experience should include the following:

• Experience providing technical support to end-users in a hybrid work environment.

• Experience installing and configuring workstation software and Windows Operating System (OS).

• Experience supporting Microsoft M365/Office productivity suite (Outlook, MS Teams, OneDrive, SharePoint).

• Experience troubleshooting network connectivity issues with VPN, LAN/WAN, and Multi-Factor Authentication (MFA).

• Experience managing user permissions using Active Directory (AD).

• Excellent verbal and written communication skills.

• Excellent customer service skills that include active listening, empathy, and problem-solving.

Preferred Qualifications

• Two (2) years of IT technical support experience in a Helpdesk or Desktop support environment.

• Experience with Windows 10 and Windows 11 operating systems.

• Experience with network equipment such as routers, switches, servers, printers, scanners, and SANs.

• Experience with CaseWare Working Papers, Laserfiche or other document management systems.

• Excellent troubleshooting and problem-solving skills.

• Excellent teamwork and collaboration skills.

• Ability to work independently and in a team environment.

Physical Requirements

• Must be able to lift and carry or move up to 15 pounds.

Additional Requirements

• Job offer is contingent upon candidate passing a job-related background check that may include the following: reference checks to verify job-related credentials, a criminal background check and driver's history check prior to appointment.

• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.