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Raymond James Financial, Inc. Business Technology Specialist in St. Petersburg, Florida

Description

Under limited supervision, analyzes current business processes and identifies opportunities that result in improved client service, cross-site consistency, increased operational efficiencies and/or cost savings. Designs, codes, tests, and deploys solutions to fulfill the changing needs of Operations. Diagnoses and restores applications and other internal Operations tools. Communicates progress to clients in a timely manner and completes tasks in sufficient time to minimize disruption to production. Develops technical documentation and user manuals for all applications and performs initial associate training.

Responsibilities:

  • Creates and develops new programs and custom applications, based upon need.

  • Redefines data and converts it to programmable form for electronic data processing.

  • Establishes and maintains integrated databases (Excel or Access).

  • Maintains working knowledge of business processes and interface with end-users to gather system requirements as needed; analyzes and reviews information requirements for ongoing reports and comparison as needed.

  • Works on maintaining and upgrading the workflow system under general direction from the Business Specialist.

  • Assists associates in loading project data, writing SQL queries and troubleshooting workflow system issues.

  • Assists Business Specialists in daily maintenance of the workflow system and daily exports.

  • Works with other associates on queries, automation and process improvement.

  • Acquire knowledge necessary to support the daily workflow system functions in a BCP situation.

  • Creates and develops adhoc reports under short timeframes and with minimal direction and supervision.

  • Reviews reports for accuracy and reasonableness, and determines when information needs further review.

  • Collects/creates programming test material to test and ensure integrity of custom applications.

  • Evaluates existing data systems and recommends improvements in functionality, efficiency, consistency, and workflow to ensure the most cost-effective system is being utilized.

  • Identifies and corrects program defects.

  • Confers with department personnel and IT to provide technical advice and to assist in solving problems.

  • Provides follow-up with internal clients regarding completed tasks to ensure client satisfaction.

  • May serve as a back-up to other department staff, when needed to meet deadlines; utilizing knowledge of systems and processes

  • Performs other duties and responsibilities as assigned.

Qualifications

  • Bachelor’s Degree, preferably in Computer Science or related field with a minimum of two (2) years of relevant experience that includes coding with VBA for Excel and Access

OR

An equivalent combination of experience, education, and/or training.

  • Strong analytical skills and high level of proficiency with Microsoft Excel, Access, VBA, SharePoint applications.

  • Strong critical thinking skills and ability to solve technical problems.

  • Plan, organize, manage, and track multiple detailed work assignments with constantly changing priorities and close deadlines in a fast-paced work environment.

  • Constructively work under stress and pressure and produce a high volume of assignments using strong organizational and time management skills to meet deadlines.

  • Be self-motivated with strong sense of creativity and ability to work independently with confidence.

  • Promote team cohesiveness, cooperation and effectiveness.

  • Select and employ the correct business requirements gathering technique for each project

  • Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.

  • Think logically and to analyze and solve problems.

  • Continually train on existing and emerging technologies.

Licenses/Certifications:

  • None required.

Job: Operations

Primary Location: US-FL-St. Petersburg-Saint Petersburg

Other Locations: US-TN-Memphis-Memphis

Schedule Full-time

Travel No

Req ID: 2100075

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