JOB TITLE: Senior Implementation Team Manager

DEPARTMENT : Implementation

LOCATION: Various UK / ADP Flexible 3-2 Model

EMPLOYMENT STATUS: Full-time

JOB PURPOSE

• To successfully deliver strategic transformational programs and projects for UK & I Implementation assigned by the UK Implementation Director and the UK & I Senior Leadership Team (SLT), including but not limited to, The ongoing maintenance of the Implementation organisational structure, UK Client Central adoption, Transformation initiatives & VBA automation opportunities for UK&I Implementation)

• To lead a team of Technical Consultants & Business Analysts who apply their expertise to support strategic business initiatives, improve business process and support the Implementation Department on the more technical aspects of implementation.

KEY RESPONSIBILITIES

• Accountable for the continuation of future pod sustainability by reviewing operational feedback, prioritising issues, and supporting team managers in BAU operations.

• Accountable for the successful deployment of UK client central implementation program with sponsorship from the Senior Leadership Team & Business Analysts.

• Accountable for the successful rollout of new automation tooling across the department for Build, Data Migration, Parallel, Data refresh and any future initiatives in this area alongside the technical consultants.

• Own all department information depositories & audit activities, including their ongoing governance such as SharePoint, PlanView, departmental audits, business continuity plans and any future initiatives.

• Own all PlanView & Order-to-Cash (OTC) related functionality, process, and future projects alongside the department data & business analyst resource.

• Own & sponsor the continued roll out of ProjectPlace across the UK & India Implementation teams alongside the PMO function & SLT.

• Successfully review and deploy additional implementation service opportunities across the department, with steer from the Implementation Portfolio Manager & SLT.

KEY DUTIES/TASKS

• Drive full project lifecycle using methodologies such as Prince2 or Agile on a day-to-day basis.

• Anticipate internal and or external business challenges and/or regulatory issues.

• Recommend process, product or service improvements.

• Solve unique and complex problems that have a broad impact on the business.

• Contribute to the development of functional strategy.

• Lead project teams to achieve milestones and objectives.

• Manage multi-disciplined resource assigned to projects.

• Produce highlight reports for internal and external audiences, including CxO level where required.

• Identify, communicate with and manage key stakeholders, at all levels.

• Support ADP teams when required in providing information as a subject matter expert on project management, implementation methodology, project organisation, effort estimates and timescales.

• Consult with internal onshore teams as well as the teams based in the CoE locations.

• Maintain awareness and support of ADP policies and procedures.

• Continue to update own knowledge through available resources to ensure familiarity on all new product releases and legislative changes.

• Pro-actively identify improvement and growth opportunities.

• Lead improvement workshops where required and present to internal and external customers at all levels.

• Re-use industry standard good practice and experience

• Work with other members of the SLT and other teams in or outside UK implementation to provide flexibility and business continuity as and when require.

• Undertake other work as directed by the ADP UK Implementation Directors

SUPERVISORY RESPONSIBILITIES

• This position requires strong leadership, communication and influencing skills with the ability to communicate complex technical issues simply and convincingly to drive fast decision to associates, existing team leaders/pod managers and at Senior & ExCom level.

SKILLS AND KNOWLEDGE

• Flexibility, excellent networking, communication and influencing skills at all levels to CxO.

• Innovation and problem solving

• Financial and commercial awareness

• Communication and influencing

• Teamwork and co-operation

• Results orientation

• Flexibility and organisational commitment

• Service orientation.

• Relationship management

• Ability to deal with challenging situations.

• Motivational leadership

• Time management

• Ability to prepare and conduct formal presentations.

• Ability to react quickly to both planned and unplanned events.

• Ability to work well under pressure meeting strict deadlines.

• Ability to prioritise own workload.

• Ability to work under own initiative without supervision.

• Ability to identify when the escalation process is required.

• Ability to manage change positively.

• Knowledge of system architectures and solution design principles

• Demonstrable knowledge of the full project life cycle

• Flexibility when required to ensure the success of the team.

EDUCATION AND EXPERIENCE

• Educated to degree level or above.

• Demonstrable experience in delivering change & transformation projects is essential.

• Computer literate and numerate, MS office (MS Word, MS Excel, PowerPoint, Visio, etc.).

• 5+ years management experience

• Experience in multi-national system implementations.

• Demonstrable experience in being a ‘leader of leaders’ is advantageous.

• Prince2 Qualification or MSP certification would be an advantage.

• Client facing project related experience is essential.

OTHER REQUIREMENTS

• The role will require regular travel within the UK and on occasion may require travel within Europe, therefore flexibility and the ability to stay overnight is required.

• Car owner with full driving license.

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