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Retail Bank Area Group Manager - Connecticut Area in Stamford, Connecticut

The Retail Area Group Manager is a senior-level management position responsible for providing full leadership and direction to a team of employees and growing sales and client base in coordination with the Consumer Sales team. The overall objective of this role is to lead a team, grow sales, build customer loyalty and recommend the development of business strategies or initiatives. Responsibilities may also include the management of activities by external organizations and the direct management of individuals and sales teams.


  • Oversee branch operational and service performance by analyzing performance data, developing and executing action plans, communicating and managing performance expectations and facilitating development planning

  • Provide leadership, coaching and direction to all levels of branch and area staff, concentrating on branch visits and area level meetings to drive individual and branch success and balance in results between client advocacy, sales and operational excellence (including operational risk)

  • Partner with segment market managers to drive synergies, review sales pipelines and coordinate priorities/focus areas for branches

  • Identify, source and develop talent, coach branch managers and their teams to leverage Citi’s lead management system and other lead generation techniques (e.g., referrals, community outreach) and encouraging participation

  • Work with various function Managers to drive sales activities by analyzing client and market data to identify potential sales and services opportunities and build partnerships in the community

  • Integrate, prioritize and manage promotional campaigns across segment and product lines and embed the principles behind the compensation program to ensure the motivation of the right behaviors and business delivery

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 10+ years of relevant experience

  • Experience in retail banking, sales management and leading remote teams in a matrix organization

  • Proven success in sales, service, operations and employee retention

  • Proven leadership, interpersonal, prioritization and organization skills

  • Consistently demonstrate clear and concise written and verbal communication with ability to actively listen

  • Proven ability to respond to organizational, business and regulatory changes, inspire others and exhibit flexibility and self-motivation


  • Bachelor's degree/University degree or equivalent experience

  • Master's degree preferred

Job Family Group:

Consumer Sales

Job Family:

Branch Sales

Time Type:

Full time

Primary Location:

Stamford Connecticut United States

Primary Location Salary Range:

$134,380.00 - $201,570.00

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.