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Resort Group Operations Manager in Steamboat Springs, Colorado

The Chateau Chamonix, a beautiful slope-side property, has a unique opportunity for an Operations Manager.

Salary $52,000-$62,000 annually.

Temporary shared employee housing available April-November!

PERKS AND MORE

  • Merchant Ski Pass Program

  • Paid Time Off

  • Comprehensive Health Plan (HSA-Compatible)

  • Dental Plan

  • Vision Plan

  • 401K Retirement plan with company match

  • Life Insurance

  • Discount Lodging Benefits

  • Discounts on Activities & Events

  • Competitive Pay

  • Professional Work Environment

  • Great Employee Parties!

Summary: The Operations Manager is located on-site to oversee the daily operations, the rental operations and assist the General Manager with the association management functions for commercial, resort, or residential homeowner association properties. This position will be located at Chateau Chamonix.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Hires quality employees, trains, and actively participates in planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. Assures adherence to management company policies and established operating and safety procedures.

Responsible for the day-to-day operations of the guest service, housekeeping and maintenance departments as it relates to the rental operations of the company and adheres to the service standards set by the General Manager.

Oversees the setup, management, organization, staff hiring, training and scheduling of operations staff. Assist with initial training and orientation for new staff, as well as ongoing training.

Oversee process and procedures to ensure the safety of employees, homeowners and guests on or around company’s properties.

Continuously pursues proactive ways to keep the General Manager informed and aware of matters pertaining to staff, owners, guests, and the property.

Maintains regular office hours on-site to provide oversight of staff, troubleshoot guest service issues, and to enable proper owner service and communications.

Ensures that all common areas are in acceptable condition, directs cleaning or repairs necessary with housekeeping or maintenance staff, suggests improvements to Board for future capital reserve projects to be presented at association board meetings.

Provides support to the General Manager with project management for upkeep maintenance, alterations, and capital improvement projects through the following: arranges necessary contractors, monitors and reports on progress, addresses problems in quality or safety, inspects project for final release, coordinates with appropriate departments.

Assists with contracts for services of, security, maintenance, and grounds keeping personnel and onsite caretaking personnel if required.

Assists General Manager with accounting functions, preparation of budgets, validates postings against budgetary line items, and financial statement preparation, including personal review of all work orders for accuracy and variances that may need adjustment.

Responsible for the housekeeping maintenance and guest services / front desk budget in conjunction with each department as it relates to the needs of the business.

Assists with the coding of all operations related invoices to general ledger accounts.

Report and monitor completion of repairs in individual units. Communicate with the maintenance department regarding the status of a repair and keep the owner and reservations team (if applicable) informed throughout the process.

Assist the General Manager in preparation of Association meetings.

Assist in updating and maintaining association records regarding, reports, minutes, declarations, articles of incorporation, by-laws, and rules and regulations.

Assist with educating owners about the declarations, articles of incorporation, by-laws, and rules and regulations of their particular property.

Enforcement of Rules & Regulations.

Monitor and stay informed regarding the operations and current issues of the associations.

Under the direction of the General Manager, assists in pursuing proactive ways to keep associations informed and aware of matters pertaining to their investment.

Works to ensure that the services provided meet our first-class standards.

Must maintain a good driving record to the satisfaction of our insurance company, to drive for company business.

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