JOB REQUIREMENTS: Primary DetailsTime Type: Full time Worker Type: Employee The Opportunity The ITSM Change Manager is responsible for overseeing and managing the change management process within the IT Service Management (ITSM) framework. This role ensures that all changes to IT services are efficiently and effectively managed to minimize impact on business operations. This position is located in Sun Prairie, WI Only Primary Responsibilities Change Management Process:Develop, implement, and maintain change management processes and procedures. Risk Assessment:Evaluate the risk and impact of proposed changes, ensuring all changes are thoroughly assessed. Coordination:Coordinate with various IT teams and stakeholders to ensure smooth implementation of changes. Documentation:Maintain detailed records of all change requests, approvals, and implementations. Communication:Communicate change plans and schedules to relevant stakeholders. Compliance:Ensure all changes comply with organizational policies and regulatory requirements. Continuous Improvement:Identify opportunities for process improvements and implement best practices. Required Education * Bachelor\'s Degree or equivalent combination of education and work experience Required Experience * 6 years relevant experience Required Licenses/Certifications * ITIL V3 foundation certificate - Expert (or equivalent) or Practitioner within one or more processes Preferred Competencies/Skills Experience:Proven experience in IT change management, preferably within an ITIL framework. Skills:Strong analytical, organizational, and communication skills. Proficiency in ITSM tools and software. Detail-oriented, proactive, and able to work under pressure. Excellent problem-solving abilities and a collaborative mindset. Preferred Knowledge * Good/excellent knowledge of key service management functions *Excellent understanding and background of infrastructure and technology environment and management *Experience, within financial services, preferably commercial insurance and/or reinsurance. *Strong demonstrable previous experience within ITSM and related functions *Demonstrable broad and deep experience of delivering service within a multi-team, complex business environment. *Experience of supporting service improvement plans. *Experienced delivering IT services within a multi-vendor environment and complex infrastructure. *Experience of working with outsourced service... For full info follow application link. Equal Employment Opportunity The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/1C9E15634C294E59