Customer Support Coordinator

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team

This role is part of the Finance team which is currently going through a major change in systems. The role will work across multiple teams within finance providing the support where required. Across finance we deal with external and internal clients the ability to communicate effectively with either is a must.

About the Role

As Customer Support/Ops Coordinator, you'll provide best-in-class support to new/existing customers regarding billing inquiries, service requests, suggestions, and complaints. Your communication skills will be integral to resolving customer issues via email and telephone with a professional etiquette. Communicating customer complaints internally, you will help drive performance improvements and customer satisfaction.

Responsibilities

• Providing new and existing customers with the best-in-class service regarding billing inquiries, service requests, suggestions, and complaints

• Resolving customer inquiries and complaints via emails or calls fairly, timely and effectively

• Ensuring minimal customer complaints, improving customer satisfaction, and providing professional customer support

• Maintaining accounts of all non-key Academic customers and recording progress via our CRM system

• Interpreting internal or external business issues and recommending best practices to achieve annual targets

Requirements

• Have great computer literacy MS Office Suite and numerical ability

• Have excellent experience in a customer service environment

• Display excellent communication skills with the ability to interact with a spectrum of people in various positions

• Be self-motivated, results-driven and a creative problem solver

• Be able to multi-task and be flexible with good time management skills

• Have a high level of accuracy and attention to detail

Learn more about the LexisNexis Risk team and how we work here (https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000)

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At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .

Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.