Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

Selected candidate is expected to help customers achieve their goals with its technology and expertise, to foster long-term loyalty with differentiated experiences, to deliver high-quality and impactful solutions with consistency and scale, to uphold its trust and reputation by following its values and code of conduct, and to promote a diverse and inclusive culture where everyone can grow and collaborate.

Responsibilities

• Executes strategy, delivers value and consumption, forecasts accurately, collaborates with stakeholders, builds customer trust and satisfaction, grows skills and community, and acts with integrity.

• Drives customer value and consumption through strategy execution, technical delivery, collaboration, forecasting, relationship building, skilling, and ethical behavior.

• Aligns to strategy, , works with account team, optimizes architectures, forecasts, leads technical delivery, identifies issues, creates positive experience, acts on feedback, develops relationships, innovates with AI, learns and shares, and models integrity.

Qualifications

Required/Minimum Qualifications

· Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

o OR equivalent experience.

. Fluency in English and Brazilian Portuguese

. Strong knowledge of SQL and DBA experience.

Additional or Preferred Qualifications

. Strong skills in Windows 11, M365 Identity, Azure AD, Microsoft Intune, Windows Client Security, M365 Administration and Governance, Microsoft 365 Enterprise Apps, One Drive for Business

. Power BI, SQL BI and SQL Server

PowerBI Profile:

• Experience in architecture, best practices, performance tuning and troubleshooting combining knowledge of SSIS/SSAS/SSRS/Power BI Report Server/Power BI technologies with a deep understanding of data structure/data models, development and tuning of BI solutions and reports.

• Experience in architecting high-volume SQL Server DW solutions, best practices, performance tuning and troubleshooting, e.g. tables, stored procedures, forms, queries, T-SQL language, minimum logging and others.

• Experience in architecture, best practices, performance tuning and troubleshooting of load processes (ETL) through SQL Server Integration Services (SSIS).

• Experience in best practices, performance evaluation and troubleshooting of reports, dashboards, paginated reports and semantic models using Microsoft technology, such as PowerBI and SSRS.

• Experience in architecture, best practices, performance evaluation and troubleshooting of multidimensional/tabular semantic models using Microsoft BI OLAP platform (SSAS, Power BI semantic model), including languages such as Power Query, DAX, MDX.

• Experience in the SQL Server BI platform (SSIS, SSAS, SSRS/Power BI Report Server) and best practices in Power BI governance, administration and troubleshooting.

IMPORTANT: Strong knowledge of SQL. We need a candidate who has experience as a DBA.

SQL Profile:

Knowledge of SQL Server

• Performance and Tuning

• SQL Server infrastructure tuning

• T-SQL code tuning

• High availability

• Knowledge of Failover Cluster Instance (FCI)

• Always On (Implementation, configuration, monitoring and troubleshooting)

• Data replication

• Security (Configuration and best practices)

• Environment migration and updates

a. Migration of databases between different versions/editions

b. Knowledge of processes and prerequisites for upgrading versions/editions

• Knowledge of Azure Infrastructure

• Knowledge of Cloud Databases (Azure SQL Database and Azure SQL Managed Instance)

• Knowledge of Reporting Services (SSRS)

• Knowledge of Integration Services (SSIS)

• Knowledge of Analysis Services (SSAS)

• Knowledge transfer skills in workshop demands

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .