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Catholic Health Initiatives Call Center Agent in Tacoma, Washington

Call Center Agent

CHI FranciscanTacoma, Washington

Requisition ID 2021-190699 Employment Type Per Diem Department Telecommunications Hours/Pay Period 0 Shift Varied Standard Hours Shift Hours/Days Will Vary

Overview

In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities.

CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies.

As a part of our organization, we currently offer the following benefits:

  • Competitive starting wages (DOE) and training to grow within the company

  • Paid Time Off (PTO)

  • Health/Dental/Vision Insurance

  • Flexible health spending accounts (FSA)

  • Matching 401(k) and 457(b) Retirement Programs

  • Tuition Assistance for career growth and development

  • Care@Work premium account for additional support with children, pets, dependent adults, and household needs

  • Employee Assistance Program (EAP) for you and your family

  • Voluntary Protection: Group Accident, Critical Illness, and Identify Theft

  • Adoption Assistance

  • Wellness Program

Responsibilities

Our Call Center Agents act as the voice of our organization and first point of contact to help find solutions to questions and various inquiries that impact patient care and our clinical staff. As a team member at Virginia Mason Franciscan Health, you will be provided with opportunities for professional development along with great job satisfaction that makes a difference in the lives of others.

Great team members will make an impact in the organization through:

  • Managing patient and customer concerns to optimize their care and streamline support for the customer

  • Validating patient information following routine procedures and communicating relevant data to clinical staff

  • Handling after hours messages for clinics and assisting with on-call provider paging and follow up tasks

  • Addressing medical and safety emergency response calls

  • Initiating responses to “codes” and emergency alarms transmitted from multiple sites/locations

  • Executing emergency announcements according to hospital-based policies, in addition to generating written information via multiple communication platforms to initiate follow up actions

Qualifications

What we are looking for in a great team member:

  • One year of related work experience (preferably from a call center environment)

  • Candidates with healthcare related experience are encouraged to apply

  • Experience or willingness to learn proficiency in the use of telecommunications hardware, software and PBX platform as well as multiple IT applications

  • Eagerness to contribute to responsibilities that will impact patient care through a positive, customer service based approach and solutions based mindset

  • Ability to establish and maintain effective working relationships within the department and with our clinical staff as required by the duties of the role

PBX, operator, help desk, customer service, switchboard, dispatch, dispatching, hotline, administrative

Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to

a diverse and inclusive workforce. All qualified applicants will be considered for

employment without regard to race, color, religion, sex, sexual orientation, gender

identity, national origin, age, disability, marital status, parental status,

ancestry, veteran status, genetic information, or any other characteristic protected

by law. For more information about your EEO rights as an applicant,

pleaseclick here. (https://tbcdn.talentbrew.com/company/35300/img/v1_0/EEOLawPoster.pdf)

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

CommonSpirit Health™ participates in E-Verify.

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