The Role

This role will be an integral part of a global team that will deliver technical solutions in a quality and efficient manner to clients around the world.

Performance Objective

Excellence

• Responsible for system configuration and testing during implementations and production support. Ensures configuration and testing are completed according to specifications, defined standards, utilizing tools identified as best practices

• Develops comprehensive test plans and executes testing for the different system components: web application, data imports, batch jobs, reports and extracts.

• Coordinates issues identified during testing with the system developers and pushes each issue thru to resolution.

• Performs impact analysis and regression testing on the different system components during release consumptions.

• Defines and updates system tables as needed.

• Works with team to identify project deliverables and meets established deadlines.

• Works with the team to resolve questions and issues requiring input from the client team or other Business Analysts

• Assists in developing standardized work processes, tools, and methodologies that improve quality andprofitability

• Follows national line of business processes and protocols for the deployment of base solutions

• Participates in national line of business sessions and teams as requested

People

• Works closely with the client delivery team to deliver the best results to the client.

• Participates in regular team meetings and consistently promotes teamwork in all daily activities

• Coaches and trains internal members of the team on best practices, system-specific and client-specific knowledge

Clients

• Work with internal or external client teams to clarify requirements as needed. Develops and maintainsrequirements documentation and system configuration based on client requirements.

• Partners with the Pension Administration and Retirement team to understand daily processes and systemneeds.

• Supports internal and external clients on new features, tools and approaches by providing training, walkthrough and consulting on best practices when applicable.

• Support client change requests on system requirements necessary to implement client change requests.

• Ensures configuration and testing are completed on time and on budget.

• Perform medium to high complexity data queries using the appropriate tools.

• Alerts lead consultants or project manager about out-of-scope work in a timely manner'

Financial

• Assists in determining estimates for configuration and testing tasks as needed.

• Works with the team in helping achieve the financial goal for all clients

The Requirements

• Bachelor’s degree in Computer Science, Engineering, Management Information Systems or related area.

• At least 6-10 years of relevant work experience

• Experience or training in: RDBMS, SQL, Web-based applications and tools

• Experience with test plan creation, testing procedures and test plan execution is required.

• Experience in requirements gathering and documentation is required.

• Experience in the Financials, Human Resources or Benefits domain areas is preferred, but not required

• Strong verbal and written communication skills in English

• Experience working with the US is preferred

• Ability to work on "virtual" teams with members from different geographic areas

• Ability to multi-task, and be mindful of deadlines.

• Self-motivated and ability to remain focused on assigned projects.

• Committed to quality and continuous improvement

Equal Opportunity Employer