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Texas Instruments Customer Service Representative in Taipei, Taiwan


About TI

Texas Instruments Incorporated (TI) is a global semiconductor design and manufacturing company that develops analog ICs and embedded processors. By employing the world’s brightest minds, TI creates innovations that shape the future of technology. TI is helping about 100,000 customers transform the future, today. We’re committed to building a better future – from the responsible manufacturing of our semiconductors, to caring for our employees, to giving back inside our communities and developing great minds. Put your talent to work with us – change the world, love your job!

About the job

Texas Instruments is looking for an energetic, service and results oriented individual to join our sales operations team.

Sales Operations supports all facets of customer operational needs including Customer Service Operations, Asset Management, Forecasting/Tools, and Pricing Execution. The Customer Service Operations team is focused on eliminating barriers to achieving annual revenue plans by driving optimal backlog coverage and proactive order management. The Customer Service Representative role is responsible for working with assigned customers, Business Units, and Field Sales teams in order to meet these objectives.

Responsibilities include:

  • Eliminate barriers to achieving revenue plans by driving optimal backlog coverage, in close partnership with the customer, Business Unit F&O, and Field Sales

  • Define and implement strategies to eliminate Backlog vs. Shipment variance and ESD vs. CRD gaps across assigned accounts

  • Gather customer supply chain intelligence; utilize with Business Unit F&O to assist business forecasting and anticipate disruptions

  • Ensure backlog coverage while validating backlog integrity

  • Analyze backlog vs. shipment variance and CRD vs. ESD gaps to identify root causes; define and implement strategies to eliminate future variance and prevent gaps

  • Build a strong business relationship with the supply chain community at each account, and develop an in depth knowledge of the customer’s procurement methodologies

  • Identify weaknesses in supply chain for each customer; determine and implement optimal supply chain solution for each site/program/device

  • Understand customer’s end business markets, utilizing this knowledge to assist business forecasting and anticipate disruptions

  • Increase customer satisfaction by acting as a customer advocate within TI in support of supply chain scorecard metrics and initiatives

  • Monitor and enforce TI terms and conditions including change order windows, forecast liability, and inventory freshness

  • Identify and implement process efficiency improvements to decrease Customer Service Operations workload


Minimum requirements:

  • Bachelor’s degree in Industrial Engineering, Supply Chain management, Finance, Accounting or other business related field

  • 2 years’ experience on Procurement/Customer service

Preferred qualifications:

  • Ability to establish strong relationships with key stakeholders critical to success, both internally and externally

  • Strong verbal and written communication skills

  • Ability to quickly ramp on new tools and processes

  • Demonstrated strong analytical and problem solving skills

  • Ability to work in teams and collaborate effectively with people in different functions

  • Ability to take the initiative and drive for results

  • Strong time management skills that enable on-time project delivery

  • Ability to work effectively in an interrupt-driven, fast-paced and rapidly changing environment

  • Demonstrated ability to build strong, influential relationships

  • Strong interpersonal skills

To be considered for this position, please apply.

Status Regular

Job: Finance

Primary Location: TW-TW-Taipei

Work Locations: Taipei > Taiwan, Taipei Taipei

Req ID: 210002IN